Customer Solutions Manager

1 week ago

Riverside, California, United States Altec Industries , Inc. Full time
{"h1": "Customer Solution Manager", "p": "At Altec Industries, Inc., we are seeking a highly skilled Customer Solution Manager to join our team. As a key member of our organization, you will be responsible for ensuring that our business remains in compliance with applicable laws, regulations, and industry standards.

Your primary focus will be on supervising the daily activities of our Customer Solution Team, ensuring that volume, cost, and quality standards are achieved. You will also be responsible for preparing and updating communication and training for compliance requirements, assessing potential risks, and developing mitigation strategies.

In addition, you will recommend or manage the staffing process, including scheduling and hiring, to ensure that levels are sufficient. You will also hold associates accountable for work quality, performance, and manage through developing and communicating excellent standards of service.

As a Customer Solution Manager, you will be responsible for monitoring and recommending staffing levels to the manager, interviewing and assessing candidates, receiving, answering, distributing, and organizing customer inquiries, creating and managing teams' Objective and Key Results (OKRs), and assisting and making recommendations concerning Associate Career development.

You will also address and resolve complaints to ensure customer satisfaction, direct the compliance of staff with administrative policies and procedures, establish and maintain positive customer relationships, lead the team in the promotion of all aspects of JJ Kane with new and existing customers, and proactively develop JJ Kane opportunities.

Furthermore, you will support and establish effective workflow processes and systems to ensure continued improvement, growth, and customer satisfaction within the organization. You will also manage other processes within your group, effectively represent Team Altec, and communicate any customer needs/requests outside JJ Kane's scope to the appropriate Altec entity.

Travel is required up to 15% - 35%.

If you are a motivated and results-driven individual with a strong background in customer service, compliance, and team management, we encourage you to apply for this exciting opportunity.

At Altec, we offer a comprehensive benefits package, including medical, dental, and prescription drug programs, retirement 401(k) programs, vacation and holidays, flexible spending accounts, tuition assistance programs, employee assistance and mental health/substance abuse programs, and life insurance and accidental death and dismemberment insurance.

We are an equal opportunity employer and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state, or local law.

We strive to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

If you are interested in this opportunity, please submit your application.

Thank you for considering Altec Industries, Inc. as your employer of choice.

Sincerely,
[Your Name]"}

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