IT Support Specialist

1 week ago

Yuma Proving Ground, United States TRAX International Full time

**Job Overview:**

TRAX International, a leading provider of test services, is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing top-notch technical assistance to our customers, ensuring they receive the highest level of support.

Salary: $28.09 per hour

Job Description:

We are looking for a highly skilled and motivated individual who can troubleshoot and resolve reported user incidents and fulfill user requests within the Army Information Technology Metrics Program. The ideal candidate will have excellent written and communication skills, with the ability to provide clear and concise technical assistance to customers.

Key Responsibilities:

  • Provide onsite and remote support to customers using approved tools
  • Maintain assigned tickets in the Service Desk Work Order application
  • Follow and execute documented processes, answering incoming user calls and providing technical assistance
  • Maintain an issue/resolution knowledge base

Requirements:

  • High school diploma or equivalent required
  • Minimum 1 year direct related computer support experience (relevant schooling may be substituted)
  • Experience providing computer-related customer service
  • Experience troubleshooting and resolving computer-related issues
  • Experience supporting current Microsoft Windows operating systems, Microsoft Office, PC compatible laptops and desktops, Personal and network printers, and web browser support

Additional Requirements:

  • Must be able to pass a pre-employment drug screening and physical
  • Must be able to work in an office setting and occasionally perform work outdoors
  • Must be capable of sitting at a computer and typing for long periods
  • Must be able to lift and carry 30 lbs unassisted

Benefits:

  • Paid training and certification opportunities
  • Opportunities for career advancement
  • A supportive and dynamic work environment

Other Information:

  • Must possess a valid driver's license, without special restrictions
  • Must have dependable transportation and a dependable means of communication
  • Must be able to speak, write, read, and understand English
  • Must have a well-mannered customer service attitude
  • Must be willing to cross-train in other areas
  • Must use 'down-time' effectively to benefit testing, self, and company
  • Must be punctual, responsible, and dependable
  • Must demonstrate motivation, initiative, and reliability
  • Must be adaptable, flexible, and able to adjust to new or changing instructions
  • Must have a demonstrated ability to follow instructions and company policy
  • Must be able to deliver quality products to the customer and be responsive to their needs
  • Must be safety and security conscious, complying with rules and policies
  • Ability to work in a team setting, maintaining a professional relationship with all team members, as well as other coworkers, in and outside of your immediate work area

Terms of Employment & Eligibility Requirements:

  • Must be a U.S. Citizen
  • Must possess or be able to obtain a security clearance prior to employment and maintain security clearance for the duration of employment

Equal Opportunity Employer: TRAX International is an equal opportunity employer committed to diversity and inclusion. We welcome applications from qualified individuals from diverse backgrounds.

  • Cloud Cyber Security Technical Specialist

    2 days ago

    Aberdeen Proving Ground, Maryland, United States ALTA IT Services Full time

    About the RoleWe are seeking a highly skilled Cloud Cyber Security Technical Specialist to join our team at ALTA IT Services. In this critical role, you will be responsible for ensuring the security of Azure cloud-based applications and providing technical guidance on cyber security measures.Job SummaryThis is a challenging opportunity for an experienced...

  • Senior IT Infrastructure Specialist

    1 week ago

    Aberdeen Proving Ground, Maryland, United States ALTA IT Services Full time

    Job SummaryWe are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at ALTA IT Services in Aberdeen Proving Ground, MD.Key Responsibilities:Perform system administration duties on various data systems, ensuring optimal performance and reliability.Design, develop, install, and maintain complex IT infrastructure components,...

  • Cloud Cyber Security Technical Specialist

    3 days ago

    Aberdeen Proving Ground, United States Alta It Services Full time

    Cloud Cyber Security Technical Specialist Aberdeen Proving Ground - Onsite Secret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or ; Must hold a Microsoft Certified Azure Administrator Associate (AZ104) certification...

  • Cloud Cyber Security Technical Specialist

    1 week ago

    Aberdeen Proving Ground, Maryland, United States ALTA IT Services Full time

    Job OverviewWe are seeking a highly skilled Cloud Cyber Security Technical Specialist to join our team at ALTA IT Services. This individual will be responsible for ensuring the security of Azure cloud-based applications, performing scan and patch management, cyber security planning and policy management, cyber auditing, configuration management, Risk...

  • AZURE SECURITY SPECIALIST

    4 weeks ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionCloud Cyber Security Technical SpecialistAberdeen Proving Ground - OnsiteSecret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or CISA. Must hold a Microsoft Certified Azure Administrator Associate (AZ104) certification or higher. $150KQualifications:•    Must...

  • AZURE SECURITY SPECIALIST

    4 weeks ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionCloud Cyber Security Technical SpecialistAberdeen Proving Ground - OnsiteSecret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or CISA. Must hold a Microsoft Certified Azure Administrator Associate (AZ104) certification or higher. $150KQualifications:•    Must...

  • Cloud Cyber Security Technical Specialist

    3 months ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Cloud Cyber Security Technical Specialist Aberdeen Proving Ground - Onsite Secret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or CISA. Must hold a Microsoft Certified Azure Administrator Associate (AZ104) certification or higher. Qualifications: • 3+ years experience cyber security and...

  • Cloud Cyber Security Technical Specialist

    2 days ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Cloud Cyber Security Technical SpecialistIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Aberdeen Proving Ground - Onsite Secret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or CISA. Must hold a Microsoft...

  • Cloud Cyber Security Technical Specialist

    1 week ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Cloud Cyber Security Technical SpecialistIf you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Aberdeen Proving Ground - Onsite Secret clearance is required to start Must hold a DoD 8570 IAT Level III certification such as CISSP, CASP+ CE, or CISA. Must hold a Microsoft...

  • Cyber Security Technical Specialist

    4 weeks ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Cyber Security Technical Specialist Aberdeen Proving Ground, MD - 100% ONSITE Secret clearance is required to start Must be DoD 8570 IAM Level I certified: Security+ CE, CAP, and/or Cloud+ Major Duties & Responsibilities: Support the system/application authorization and accreditation (A&A) effort, to include assessing and guiding the quality and...

  • Cloud Cyber Security Technical Specialist

    6 days ago

    Aberdeen Proving Ground, Maryland, United States ALTA IT Services Full time

    Job DescriptionWe are seeking a highly skilled Cloud Cyber Security Technical Specialist to join our team at ALTA IT Services. This individual will play a critical role in ensuring the security of our cloud-based applications and services.Key Responsibilities:Cybersecurity Planning and Policy ManagementConfiguration ManagementRisk Management Framework (RMF)...

  • Cyber Security Technical Specialist

    1 month ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    Job DescriptionJob DescriptionCyber Security Technical SpecialistAberdeen Proving Ground, MD - 100% ONSITESecret clearance is required to start Must be DoD 8570 IAM Level I certified: Security+ CE, CAP, and/or Cloud+$100K Major Duties & Responsibilities:•    Support the system/application authorization and accreditation (A&A) effort, to include...

  • Technical Support Specialist

    6 days ago

    Aberdeen Proving Ground, Maryland, United States S2Technologies Full time

    Job OverviewWe are currently sourcing for qualified candidates to join our team at S2Technologies. As a Technical Support Specialist, you will play a critical role in providing helpdesk and system operations support in a 24/7 environment.Key ResponsibilitiesMonitor and troubleshoot hardware and software issues affecting global network operationsProvide Tier...

  • Senior Contract Specialist for Acquisition and Support

    7 days ago

    Aberdeen Proving Ground, Maryland, United States Parra Consulting Group, Inc. . Full time

    Job OverviewWe are seeking an experienced Senior Contract Specialist to join our team at Parra Consulting Group, Inc. in Aberdeen Proving Grounds, Maryland.This role offers a challenging opportunity to support our client with expertise in acquisition and contract management.

  • Cyber Security Technical Specialist

    4 weeks ago

    Aberdeen Proving Ground, United States ALTA IT Services, LLC Full time

    Cyber Security Technical SpecialistAberdeen Proving Ground, MD - 100% ONSITESecret clearance is required to start Must be DoD 8570 IAM Level I certified: Security+ CE, CAP, and/or Cloud+$100K Major Duties & Responsibilities:Support the system/application authorization and accreditation (A&A) effort, to include assessing and guiding the quality and...

  • Cloud Cyber Security Architect

    6 days ago

    Aberdeen Proving Ground, United States ALTA IT Services Full time

    At ALTA IT Services, we're seeking a highly skilled Cloud Cyber Security Technical Specialist to join our team. As a key member of our cybersecurity team, you will be responsible for designing and implementing secure cloud-based solutions.About the RoleThis is a fantastic opportunity for an experienced professional to work on challenging projects and...

  • AV Support Specialist

    3 days ago

    Aberdeen Proving Ground, Maryland, United States Linchpin Solutions Inc Full time

    About Linchpin Solutions IncLinchpin Solutions Inc is a renowned organization that delivers top-notch professional services. Our team of experts is dedicated to providing exceptional talent that meets the technical and management expectations of our clients.Salary InformationWe offer competitive compensation, with an estimated salary range of $ 60,000 -...

  • Threat Electronics Specialist I

    2 months ago

    Yuma Proving Ground, United States TRAX International Full time

    Job Description Assists Senior Technicians with the operations and maintenance on the following systems: Oehler Acoustic System, Field Equivalent Bar Targets (FEBT), Video Based Scoring System (VBLSS), Advanced Remote Control System (ARCS), remote controlled targets, foreign radar systems, and unmanned remote controlled target systems. Conducts all...

  • Computer Systems Support Professional

    7 days ago

    Aberdeen Proving Ground, Maryland, United States Link Solutions, Inc. Full time

    Job OverviewLink Solutions, Inc. is a leading provider of Information Technology services to government clients, delivering mission-critical solutions in support of critical needs.Job Summary: We are seeking a highly skilled Computer User Support Specialist to join our team at the Aberdeen Proving Ground, Maryland.Key Responsibilities:Provide Tier 2...

  • Project Support Specialist

    7 days ago

    Yuma, Arizona, United States Arizona Western College Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Project Support Specialist to join our team at Arizona Western College. The successful candidate will provide critical support for various technical initiatives, projects, and tasks, ensuring timely completion of schedules, timelines, and project milestones.This role involves preparing and...