Customer Service Representative

1 week ago


Houston, Texas, United States Speed Queen Laundry - Wayside Full time
Job Overview

We are seeking a highly skilled Customer Service Representative to join our team at Speed Queen Laundry - Wayside. As a key member of our team, you will provide exceptional customer service, ensuring a positive experience for our customers.

Key Responsibilities:
  • Customer Service and Satisfaction: Assist customers with the use of payment systems, machine selection and operation, retail purchases, and wash/dry/fold orders; handle customer questions/concerns and inform management as needed.
  • Store Safety and Security: Maintain a safe environment inside and outside of the store by following proper security procedures and prioritizing employee and customer safety.
  • Store Cleanliness and Upkeep: Ensure that the highest level of cleanliness is maintained inside and outside of the store at all times; follow proper cleaning routines and document completion.
  • Retail and Wash/Dry/Fold: Provide a consistent quality product to the customer by choosing the appropriate equipment for clothing and completing the order with care; complete logs accurately and address customer concerns in a timely manner.
  • Policies and Procedures: Ensure that all company policies and procedures are followed at all times.
Requirements:
  • Education: High School Diploma/GED.
  • Skills and Abilities: Effective communication, ability to manage multiple tasks, build strong customer relationships, basic computer skills, and flexibility to work a varied schedule.
  • Physical Requirements: Position involves standing for long periods, manual dexterity, stooping, bending, and lifting.
Benefits:
  • Estimated Salary: $40,000 - $50,000 per year, depending on location and experience.
  • Bilingual Preferred: Bilingualism is a plus but not required.


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