Technical Support Specialist

1 week ago


Gallatin, Tennessee, United States Nationwide Studios Full time
Job Overview

We are seeking a highly skilled Technical Support Specialist to join our team at Nationwide Studios.

About the Role

This is an exciting opportunity for a detail-oriented problem-solver who enjoys making a difference in the efficiency and success of every employee. As a Technical Support Specialist, you will be responsible for providing advanced technical support, troubleshooting, and solutions for software, systems, and IT equipment company-wide.

Key Responsibilities
  • Technical Support: Assist internal employees with advanced technical issues across all software and hardware platforms, exceeding the scope of Level 1 support.
  • Problem Escalation: Identify and escalate complex issues to senior IT members as needed, ensuring timely solutions for high-impact challenges.
  • Process Improvement: Continuously analyze existing systems and processes, identifying opportunities to enhance functionality and streamline operations.
  • Employee Onboarding/Offboarding: Manage the technical onboarding and offboarding for employees, ensuring a seamless setup and transition process.
  • Documentation & Communication: Keep accurate records of support activities and contribute to ongoing documentation for user training and support materials.
Qualifications
  • Education: Associate's degree in a technology-related field or equivalent hands-on experience.
  • Experience: 3-5 years in IT support or customer service roles.
  • Skills: Excellent analytical and problem-solving abilities, strong knowledge of computer systems, and a talent for effective listening.
  • Communication: Friendly, patient demeanor with strong verbal and written communication skills.
  • Technical Proficiency: Experience managing users in the Microsoft 365 environment, managing endpoints in Microsoft Intune. Basic knowledge of Networking Principals, Server Management, and Security Protocols.
Salary and Benefits

The salary range for this position is $52,500 - $62,500 per year, based on experience. Benefits are available with this position.



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