Customer Experience Representative

6 days ago


Miami, United States The Heat Group Full time
About the Role

We are looking for a Customer Experience Representative to join our team at the Miami-Dade Arena store. As a key member of our sales team, you will be responsible for providing exceptional customer service, handling cash transactions, and maintaining a visually appealing store environment.

Compensation and Benefits

Our competitive salary range is $18-$22 per hour, depending on experience. You will also receive overtime pay (1.5 times regular rate) on company observed holidays, paid training, free parking, discounted employee meals, and a 30% discount at Miami HEAT retail stores.

Main Responsibilities
  1. Provide excellent customer service and sell merchandise in the Miami-Dade Arena store and counters.
  2. Stock merchandise, perform visual merchandising duties, and manage cash transactions.
Qualifications and Requirements
  • High school diploma or general educational degree (GED) required.
  • Previous experience as a cashier/retail associate and strong customer service skills preferred.
Bonus and Rewards
  • Elevate Raffle for a chance to win American Express Gift Cards.
  • Eligible for monthly MVP Recognition Program (MVPs will receive Game Tickets with Parking, In-Game Recognition, Dinner, Concessions Voucher, and Photo with the Championship Trophies).
  • End of Season Performance Bonus Program* (*must meet required criteria).
  • Service Awards - Tenured Recognition Program.
Diversity and Inclusion

We are committed to creating an inclusive and diverse work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender/gender identity, age, disability, marital status, sexual orientation, pregnancy, genetic information, national origin, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws.



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