Client Services Director

4 weeks ago


Salisbury, Maryland, United States BAYADA Home Health Care Full time

BAYADA Home Health Care is seeking a Client Services Manager to lead our Salisbury, NC Assistive Care State Programs Office.


As a Client Services Manager, you will be responsible for providing superior customer service and ensuring our aides are delivering the highest quality home care to our clients.


Key responsibilities include managing coordination of client services, emergent scheduling issues, and maintaining effective fiscal management of your caseload.


You will also build lasting relationships with clients, referral sources, payors, and community organizations, and develop strong, communicative relationships with the team.


Requirements for this role include a Bachelor degree, prior medical office or home care experience, and prior supervisory experience.


BAYADA offers a comprehensive benefits plan, including paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, and employee assistance program.


We are an Equal Opportunity Employer and strongly encourage applications from people with diverse identities or who are members of other marginalized communities.


Responsibilities:

  • Provide superior customer service and ensure our aides are providing the highest quality home care to our clients
  • Manage coordination of client services and emergent scheduling issues
  • Manage your Client Services Manager caseload while proactively growing it
  • Build lasting relationships with clients, referral sources, payors, and community organizations
  • Develop strong, communicative relationships with the team
  • Maintain effective fiscal management of your caseload by monitoring metrics
  • Partner with Clinical Managers to provide supervision and support to field employees


Qualifications:

  • Bachelor degree required
  • Prior medical office or home care experience preferred
  • Prior supervisory experience a plus
  • Demonstrated record of successfully taking on increased responsibility (goal achievement)
  • Ambition to grow and advance beyond current position
  • Strong computer skills required (electronic medical record)
  • Excellent communication and interpersonal skills

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