Credit Card Services Supervisor

4 weeks ago


Laurel, Maryland, United States ALTA IT Services Full time
Job Title: Credit Card Services Supervisor

ALTA IT Services is seeking a highly skilled Credit Card Services Supervisor to join our team. As a key member of our operations team, you will be responsible for overseeing the daily activities of our Credit Card Services team, ensuring the smooth operation of our payment services, and driving process improvements to enhance efficiency and productivity.

Key Responsibilities:
  • Monitor and measure team performance, workload, and quality of output, making adjustments as needed to optimize resources and processes.
  • Verify all new credit card creations, manage joint/authorized users, and resolve daily errors, balance transfer requests, and payments reconciliations.
  • Serve as a subject matter expert on credit card management tools and systems, identifying and investigating credit card activity, including fraud.
  • Develop and implement process improvements to promote an efficient workflow, contingency planning, system upgrades, and cross-training staff.
  • Provide expert guidance to staff and respond to member inquiries, interpreting and communicating product policies, procedures, and applicable laws and regulations.
  • Maintain a working knowledge of industry best practices, policies, procedures, laws, and regulations, including the Credit Card Act, Truth in Lending, and Bank Secrecy Act.
  • Deliver functional services in support of credit card accounts, general ledger, and daily settlements, including associated wires, exception processing, and research for resolution.
  • Assist with system events, card compromises, payments issues, and special initiatives, researching and fulfilling requests to protect members and the credit union.
  • Maintain due diligence procedures to ensure accurate and timely daily production and adherence to audit requirements.
  • Act as a liaison between members, Information Systems, and third-party vendors to provide timely and satisfactory service.
  • Service, test, and maintain credit card applications to ensure accuracy, security, and resolution of member and operational problems.

As a Credit Card Services Supervisor, you will have the opportunity to work with a talented team, drive process improvements, and contribute to the success of ALTA IT Services. If you are a motivated and experienced professional with a passion for credit card operations, we encourage you to apply for this exciting opportunity.



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