Operations Director

4 weeks ago


Los Angeles, California, United States Annie Aesthetic Full time
Job Overview

Annie Aesthetic is a private equity strategy focused on the medical aesthetics industry. We acquire and operate best-in-class medical aesthetics businesses across the United States, providing financial and operational support to aid in their growth.

The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives. This role offers a unique blend of strategic oversight and hands-on management, ideal for a dynamic, results-oriented individual with a passion for leading teams and growing businesses.

Key Responsibilities
  • Develop and execute clinic strategies in partnership with the executive team and on-site Clinic Managers.
  • Coach and train Clinic Managers on optimizing clinic operations, managing PnL, KPIs, and adherence to SOPs.
  • Manage Annie Aesthetic Operations Associates assigned to each clinic, coaching and training on management of clinics and internal workstreams.
Strategic Planning & Execution
  • Lead post-close integration for new acquisitions, including onboarding of clinic employees and Zenoti implementation.
  • Develop cross-functional project plans, SOPs, and checklists for day-to-day operations and larger workstreams.
  • Use strategic frameworks and project management techniques to guide teams through uncertainty and manage multiple priorities.
Vendor Management & Compliance
  • Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize software utilization.
  • Interface with third-party vendors for day-to-day needs of the clinic and ad-hoc items.
  • Ensure adherence to regulatory requirements in each clinic related to business licenses, permits, and clinical compliance.
Requirements
  • Bachelor's degree required.
  • 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.
Preferred Skills
  • Strong interpersonal skills with proven ability to build trusted relationships.
  • Ability to operate in fast-paced, ambiguous environments with a focus on results.
  • Track record of successfully managing multiple work streams and optimizing processes.
  • Excellent written and verbal communication skills.
  • Advanced user of Excel; EMR and/or CRM experience is a plus.
Benefits
  • Competitive compensation including salary, bonus, and equity.
  • Remote work with travel to partner locations as needed.
  • Unlimited paid time off.
  • Health reimbursement plan.
  • 401K plan.
  • Flexible schedule.


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