Operations Director
4 weeks ago
Annie Aesthetic is a private equity strategy focused on the medical aesthetics industry. We acquire and operate best-in-class medical aesthetics businesses across the United States, providing financial and operational support to aid in their growth.
The Director of Operations will play a critical role in driving clinic performance and supporting growth initiatives. This role offers a unique blend of strategic oversight and hands-on management, ideal for a dynamic, results-oriented individual with a passion for leading teams and growing businesses.
Key Responsibilities- Develop and execute clinic strategies in partnership with the executive team and on-site Clinic Managers.
- Coach and train Clinic Managers on optimizing clinic operations, managing PnL, KPIs, and adherence to SOPs.
- Manage Annie Aesthetic Operations Associates assigned to each clinic, coaching and training on management of clinics and internal workstreams.
- Lead post-close integration for new acquisitions, including onboarding of clinic employees and Zenoti implementation.
- Develop cross-functional project plans, SOPs, and checklists for day-to-day operations and larger workstreams.
- Use strategic frameworks and project management techniques to guide teams through uncertainty and manage multiple priorities.
- Partner with Clinic Managers and the Zenoti team to troubleshoot issues and optimize software utilization.
- Interface with third-party vendors for day-to-day needs of the clinic and ad-hoc items.
- Ensure adherence to regulatory requirements in each clinic related to business licenses, permits, and clinical compliance.
- Bachelor's degree required.
- 5+ years of experience in consulting or operations management, with a focus on multi-site operations or M&A.
- Strong interpersonal skills with proven ability to build trusted relationships.
- Ability to operate in fast-paced, ambiguous environments with a focus on results.
- Track record of successfully managing multiple work streams and optimizing processes.
- Excellent written and verbal communication skills.
- Advanced user of Excel; EMR and/or CRM experience is a plus.
- Competitive compensation including salary, bonus, and equity.
- Remote work with travel to partner locations as needed.
- Unlimited paid time off.
- Health reimbursement plan.
- 401K plan.
- Flexible schedule.
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