Product Researcher

4 weeks ago


New York, New York, United States Salesforce Full time

Job Title: Product Researcher

Job Summary: Salesforce is seeking a Product Researcher to join our team. As a Product Researcher, you will be responsible for conducting user research to inform product development and improvements.

Key Responsibilities:

  • Conduct user research to understand user needs and areas of opportunity
  • Collaborate with cross-functional teams to gain insights into product development and improvements
  • Stay abreast of industry trends and advancements to inform product research initiatives
  • Plan and conduct usability testing sessions to evaluate product usability and user satisfaction
  • Engage in in-depth interviews to uncover user needs, pain points, and preferences
  • Implement card sorting exercises for information architecture optimization
  • Identify market trends and emerging patterns within the industry
  • Produce comprehensive reports to inform the team of product opportunities and potential areas for improvement
  • Create targeted recruitment strategies to ensure diverse and representative user samples
  • Collaborate with product and design teams to optimize participant engagement that meets business needs
  • Craft surveys to gather quantitative data on user preferences and behaviors
  • Implement survey tools and platforms for effective data collection
  • Analyze survey results to extract meaningful insights for decision-making
  • Utilize both qualitative and quantitative data analysis methods: thematic analysis, coding, affinity mapping
  • Build insightful research sessions, extracting key findings, and presenting actionable recommendations
  • Collaborate with data analysts to ensure a comprehensive understanding of user research outcomes
  • Gain hands-on experience in creating wireframes to visualize user interfaces and interactions
  • Contribute to the development of journey maps to understand user experiences across touchpoints
  • Participate in usability testing activities, providing valuable input for iterative design improvements

Requirements:

  • Bachelor's degree, or foreign equivalent, in Product Design, Human-Computer Interaction, or Applied Research Methods
  • Three (3) months of experience in job offered or in any occupation in a related field
  • Proficiency in Figma, Card Sorting, Concept Testing, Microsoft Office Suite, Journey Mapping, Usability Testing, UI/UX, Wireframing, Prototyping, Product Research, User Interviews, Survey Design, Competitive Analysis, Customer Recruiting, and Design Thinking

Salary: $102,200.00 - $153,400.00 per annum

Location: New York, NY

Job Type: Full-time

Work Type: Telecommuting is an option. Up to quarterly travel to Salesforce offices may be required.



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