Product Researcher
4 weeks ago
Job Title: Product Researcher
Job Summary: Salesforce is seeking a Product Researcher to join our team. As a Product Researcher, you will be responsible for conducting user research to inform product development and improvements.
Key Responsibilities:
- Conduct user research to understand user needs and areas of opportunity
- Collaborate with cross-functional teams to gain insights into product development and improvements
- Stay abreast of industry trends and advancements to inform product research initiatives
- Plan and conduct usability testing sessions to evaluate product usability and user satisfaction
- Engage in in-depth interviews to uncover user needs, pain points, and preferences
- Implement card sorting exercises for information architecture optimization
- Identify market trends and emerging patterns within the industry
- Produce comprehensive reports to inform the team of product opportunities and potential areas for improvement
- Create targeted recruitment strategies to ensure diverse and representative user samples
- Collaborate with product and design teams to optimize participant engagement that meets business needs
- Craft surveys to gather quantitative data on user preferences and behaviors
- Implement survey tools and platforms for effective data collection
- Analyze survey results to extract meaningful insights for decision-making
- Utilize both qualitative and quantitative data analysis methods: thematic analysis, coding, affinity mapping
- Build insightful research sessions, extracting key findings, and presenting actionable recommendations
- Collaborate with data analysts to ensure a comprehensive understanding of user research outcomes
- Gain hands-on experience in creating wireframes to visualize user interfaces and interactions
- Contribute to the development of journey maps to understand user experiences across touchpoints
- Participate in usability testing activities, providing valuable input for iterative design improvements
Requirements:
- Bachelor's degree, or foreign equivalent, in Product Design, Human-Computer Interaction, or Applied Research Methods
- Three (3) months of experience in job offered or in any occupation in a related field
- Proficiency in Figma, Card Sorting, Concept Testing, Microsoft Office Suite, Journey Mapping, Usability Testing, UI/UX, Wireframing, Prototyping, Product Research, User Interviews, Survey Design, Competitive Analysis, Customer Recruiting, and Design Thinking
Salary: $102,200.00 - $153,400.00 per annum
Location: New York, NY
Job Type: Full-time
Work Type: Telecommuting is an option. Up to quarterly travel to Salesforce offices may be required.
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