Service Center Manager

3 weeks ago


Rockford, Illinois, United States FleetPride, Inc. Full time
About the Role

FleetPride, Inc. is seeking a highly skilled and experienced Service Center Manager to oversee the day-to-day operations of our Heavy Duty Service Center. As a key member of our team, you will be responsible for ensuring the efficient and effective delivery of service to our customers.

Key Responsibilities
  • Service Operations Management: Oversee all service functions in the shop, including delegating and directing service tasks, ensuring quality and timeliness of work performed, and accurate invoicing.
  • Team Leadership: Proactively coach employees to achieve goals, provide direction when needed, and maintain a safe and clean workspace.
  • Customer Service: Provide exceptional customer service, communicate effectively with customers, and maintain good relations with vendor reps, dealers, and subcontractors.
  • Financial Management: Manage and update work orders and invoices, monitor employee work, and provide frequent progress reports to improve employee satisfaction and efficiency.
  • Industry Knowledge: Stay up-to-date on industry standards, regulations, and laws, and help train new employees in company procedures.
What We Offer
  • Competitive Compensation: Salary range of $70,000-$90,000 annually, plus monthly bonuses.
  • Benefits Package: Medical, dental, vision, 401K with matching, life insurance, flex spending accounts, employee assistance program, short term disability, long term disability, holidays, vacation time, and sick time.
  • Professional Development: Opportunities for career advancement, relocation assistance, and ongoing training and development.


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