Senior Business Operations Consultant

1 week ago

Woodbridge, New Jersey, United States WELLS FARGO BANK Full time
About this Role

We are seeking a highly skilled Senior Business Operations Consultant to join our team at Wells Fargo Bank.

Key Responsibilities
  • Lead support functions or operations for multiple business groups and contribute to large-scale strategic initiatives.
  • Ensure efficiency, quality, and cost-effectiveness of solutions, and pipeline management relating to assigned operations.
  • Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy, and Business Execution.
  • Work independently to make recommendations for support functions by providing support and leadership.
  • Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience.
  • Collaborate and consult with team leaders in developing project plans, policies, and procedures.
  • Provide leadership in the management of relationships and implementation of programs, services, and initiatives with cross-functional business partners.
  • Drive the development of a multi-year exercise and testing program that provides the company with sufficient opportunity to assess enterprise resilience in a comprehensive end-to-end manner.
  • Direct and maintain sound processes, policies, procedures, and best practices for enterprise exercises to promote evidence collection and audit requirements.
  • Play a critical role in transforming the resiliency of businesses and functions by evaluating capabilities, identifying weaknesses, and providing guidance on potential improvements.
  • Engage in dialogue with application team leaders to ensure awareness of deficits in existing resiliency plans and capabilities and the improvements required.
  • Support the creation of Recovery Runbooks through collaboration with technology infrastructure and business partners to increase complexity and realism of cyber resiliency exercises.
  • Support exercises on behalf of Cyber COE/TRDR Resiliency exercises.
Requirements
  • 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 3+ years of technology experience.
  • 3+ years of business systems analysis experience, project management experience, or a combination of both.
  • 2+ years of Business Continuity (BC) Planning/IT Disaster Recovery (DR) Experience.
  • Strong demonstrated experience in Business Continuity Planning processes and background in Cyber Resiliency activities.
Preferred Qualifications
  • Experience working in a collaborative team that works across multiple functional areas.
  • Experience delivering results in a fast-paced, highly regulated, deadline-driven environment.
  • Solid analytical skills, including analyzing complex data.
  • Ability to influence, partner, and negotiate with business partners to gain commitment to accomplish business goals.
  • Basic understanding of Agile principles, such as iterations, sprints, user stories, and backlogs.
  • Experience working in an Agile team environment using Jira.
  • Experience working with Service Now or equivalent.
  • Experience working with Microsoft Teams or equivalent.
  • Windows, Linux Server OS, Network & routing topology, & IT Support fundamentals.
  • Physical and virtual server technology fundamentals.
  • Experience working with Cloud technologies.
  • Experience managing small to medium-sized technology development efforts within a major line of business.
  • Knowledge and understanding of technology risks.
  • Experience working with a large global organization.
  • Excellent verbal, written, and interpersonal communication skills.
  • Intermediate Microsoft Office Suite (Teams, Word, Excel, Outlook, and PowerPoint) skills.
Job Expectations
  • Ability to occasionally work outside of regular business hours.
  • Ability to occasionally travel to other business locations 10% of the time.
  • Willingness to work on-site at stated location in a Hybrid flex model.
  • This position is not eligible for Visa sponsorship.

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