Center Operations Specialist

1 week ago

Schofield Barracks, Hawaii, United States USO Full time
Job Summary

The Center Operations Specialist will be responsible for ensuring the smooth operation of the USO Center, providing exceptional customer service to military personnel and their families, and contributing to the overall mission of the organization.

Key Responsibilities
  • Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming, and clean environment.
  • Engage and interact with Center visitors, serving as a subject matter expert about its amenities, tours, classes, programs, and services.
  • Help maintain Center operations within budget, monitoring and maintaining inventory, handling cash, and providing data for financial, operational, and statistical reports.
  • Create and maintain a Standard Operating Procedure file detailing local operational procedures and Center activities.
  • Assist in planning and overseeing operational areas, including programs, logistics, inventory management, budget, social media, and database management.
  • Deliver or assist in managing the planning and evaluation of new and existing USO programs, activities, and events.
  • Assist in reviewing USO programs and service needs, researching and recommending new programs and services, and implementing resulting program, event, or activity changes.
  • Develop and maintain working relationships with the U.S. Military, local community leaders, partners, and donors to enhance awareness and generate support of the USO mission.
  • Coordinate with Center colleagues to ensure adequate resources, including volunteers, materials, and supplies, are available for all programs, events, and activities.
  • Communicate key information to volunteers, maintain and generate reports from the volunteer database, and direct prospective volunteers through the application process.
Requirements
  • High School Diploma or equivalent.
  • Strong interpersonal, customer service, and problem-solving skills.
  • Proficiency using computers and electronics equipment, with working knowledge of various software, applications, and programs.
  • Demonstrated ability to exercise sound judgment, handle confidential information, and show initiative, self-motivation, and attention to detail.
  • Ability to achieve desired results while working collaboratively in a team environment.
  • Ability to perform basic math and follow proper cash/donation handling and reporting procedures.
  • Willingness and ability to work non-standard hours as needed.
  • General knowledge of military community preferred.
  • Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities.
Preferred Qualifications
  • Experience with Digital Cheetah preferred.
  • Ability to obtain and maintain a valid United States passport and valid foreign driver's license (in applicable locations/regions).
Work Environment

This position is located at Schofield Barracks, HI. Preference will be given to local candidates within commuting distance to the location.

Salary and Benefits

The salary range for this position is $42,000 - $60,000. USO locations will adhere to local area and DOD guidelines regarding COVID vaccination/testing requirements.

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