Healthcare Coordinator
7 days ago
Cleveland Clinic is a world-renowned healthcare organization recognized for its excellence in patient care, medical research, and education. We are committed to delivering exceptional healthcare services to our patients, families, and communities.
Job SummaryWe are seeking an experienced Patient Service Specialist to join our team. As a key member of our front desk staff, you will provide outstanding customer service to patients, families, and visitors, ensuring a positive experience throughout their visit.
Responsibilities- Investigate and resolve patient issues using the HEART model, ensuring an exceptional patient experience
- Create a welcoming environment by demonstrating exceptional customer service based on the START with Heart model
- Proactively manage patient needs, greeting patients, resolving issues, and providing service recovery
- Perform patient registration, scheduling, insurance verification, and billing activities according to standards and guidelines
- Facilitate billing functions, meet compliance and quality standards, and maintain accurate patient information
- High school diploma or equivalent required; associate's or bachelor's degree preferred
- Minimum two years of patient registration, appointment scheduling, or customer service experience
- Demonstrated experience in conflict resolution, communication, and problem-solving skills
- Able to type 30 words per minute and adapt to changing technology and processes
Cleveland Clinic offers a comprehensive benefits package, including:
- Competitive salary: $43,000 - $55,000 per year
- Tuition reimbursement and career development opportunities
- Comprehensive health, dental, and vision insurance
- 401(k) retirement plan with employer match
- Flexible work arrangements and employee wellness programs
We value diversity, equity, and inclusion, and we are committed to creating a work environment that is welcoming and inclusive for all employees. If you are passionate about delivering exceptional patient care and want to be part of a dynamic team, apply now
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