Customer Service Operations Manager

7 days ago


Smyrna, Georgia, United States Murata Electronics North America, Inc. Full time

At Murata Electronics North America, Inc., we are committed to innovation and excellence in our field. We seek a highly skilled and experienced Customer Service Operations Manager to join our team in Atlanta, GA.

About the Role

This position is responsible for supervising the Sales Planner function within the Account Services organization. The ideal candidate will provide leadership and supervision to direct reports, ensuring they have the necessary tools and support to excel in their roles.

Key Responsibilities
  • Provide day-to-day operational support to Sales Planners while monitoring/balancing their workloads.
  • Train and educate staff in compliance with company policies, procedures, and ISO standards.
  • Develop internal processes with a focus on improving customer satisfaction, process improvements, and accuracy.
Requirements

To be successful in this role, you will need:

  • A High School Diploma or GED.
  • Three+ years of experience in service or materials management.
  • Intermediate proficiency with Microsoft Excel, Word, and PowerPoint as well as typing skills for accurate data entry.
  • Strong analytical skills, high attention to detail, and organization.
Benefits

We offer competitive compensation and comprehensive benefits, including health insurance, retirement plans, and paid time off.

Estimated Salary: $65,000 - $80,000 per year

The estimated salary range for this position is based on industry standards and the candidate's level of experience. However, we are open to discussing salary details during the hiring process.



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