Software Product Specialist

1 month ago


Lava Hot Springs, Idaho, United States Hexagon Mining Full time
Job Title: Software Product Specialist

About the Role:

The Software Product Specialist will serve as an expert on how products under their responsibility work and how they are used by customers. This role requires a solid troubleshooting background and the ability to work with various groups, including service and support teams, product development, and customers. The ideal candidate will have knowledge of Hexagon mining systems and analysis tools.

Main Responsibilities:

  • Serve as a functional product expert and provide expert guidance on product usage.
  • Review enhancement requests for duplication and alignment with product strategy.
  • Deliver product kit configurations and supporting artifacts.
  • Provide usability requirements to product engineering.
  • Ensure product functionality deliverables meet product requirements and specifications.
  • Provide product training, including functional, installation, and support training to sales, service, and support teams.
  • Provide technical sales support.

Requirements:

  • 3 years of field support in mining technology.
  • Strong accountability, planning, organization, and teamwork skills.
  • Excellent oral and written communication skills.
  • Ability to travel to remote mining locations and participate in activities in mining environments.
  • Ability to work independently and be fully accountable.
  • Strong sense of urgency and responsibility.
  • Strong organizational skills and work ethics.

Desired Qualifications:

  • Minimum 4-year degree in a technical program, preferably in computer science, information systems, mine engineering, engineering, or a related field.
  • Knowledge of React, C++, Objective C, Ruby, SQL Server Reporting Services, and/or Linux.
  • Distributed databases knowledge.
  • Networking knowledge.

Travel and Benefits:

This role requires up to 50% domestic and international travel. Hexagon offers a comprehensive benefits package, including medical, dental, vision, retirement savings, life insurance, disability, mental health support, and more. We also provide education assistance, funding for professional association memberships, mentorship programs, and access to tools and resources for career development.
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