Retail Sales Associate with Excellent Customer Service Skills
1 week ago
At Sherwin-Williams, we're dedicated to helping our employees and their families live healthier, save smarter and feel better. As a Store Customer Service Specialist, you'll play a vital role in achieving this mission by providing exceptional customer service and sales support in our retail stores.
Job OverviewWe're seeking a highly motivated and customer-focused individual to join our team as a Store Customer Service Specialist. In this role, you'll work closely with wholesale and retail customers to determine their needs, answer questions about our products, and recommend the right solutions. You'll also be responsible for promptly resolving any customer concerns, ensuring maximum client satisfaction, and staying up-to-date with product features and maintaining high-quality visual standards.
This is an excellent opportunity to build your career in sales and customer service while working in a dynamic and supportive environment. If you're passionate about delivering exceptional customer experiences and have a strong passion for sales, we encourage you to apply.
Key Responsibilities- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- FOLLOW AND ACHIEVE SALES GOALS ON A MONTHLY, QUARTERLY, AND YEARLY BASIS
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- Have a valid, unrestricted Driver's License
- Have at least a High School diploma or GED
- Have at least one (1) year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
The estimated salary range for this role is between $45,000 and $65,000 per year, depending on experience and qualifications.
BenefitsWe offer a comprehensive benefits package that includes:
- Competitive salary and bonus structure
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Flexible paid time off and holidays
- Professional development opportunities
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