Lab Operations Technical Lead
7 days ago
We are seeking a skilled technical professional to lead lab operations and provide technical expertise to researchers. As a Lab Operations Technical Lead, you will be responsible for supporting over 1,200 lab instruments, desktops, and laptops across several buildings. You will also be responsible for escalating lab research IT incidents, including new computer setups, onboarding labs, and coordinating with instrument vendors.
Your key responsibilities will include troubleshooting tickets based on your knowledge and understanding of IT disciplines. You will also need to problem solve the root of issues brought about by users and have strong communication skills to bridge the gap between scientists, IT, and administration.
Responsibilities:
- Lead lab operations and provide technical expertise to researchers
- Support over 1,200 lab instruments, desktops, and laptops
- Escalate lab research IT incidents within BITS LabOps team
- Troubleshoot tickets based on own knowledge and understanding of IT disciplines
- Solve technical problems and escalate as necessary
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