Retail Operations Manager

7 days ago


Anaheim, United States The Salvation Army Full time
About The Salvation Army

The Salvation Army Adult Rehabilitation Center (ARC) is a no-fee program that helps men and women achieve their rehabilitation goals. Our valued employees make significant contributions to the maintenance and effectiveness of our programs.

Employee Benefits
  • Opportunity for career advancement
  • Paid time off
  • Comprehensive medical, dental, and vision coverage
  • Wellness program incentives
  • Retirement plan
  • Optional benefits, including pre-paid legal services, AFLAC, pet insurance
  • Employee assistance program (EAP)
  • Employee store discounts
  • Great work perks discounts (amusement parks, museums, services, and more)
  • Employee referral bonuses
Job Summary

We are seeking an experienced Retail Operations Manager to lead our Anaheim Thrift Store team. As a key member of our retail team, you will be responsible for overseeing daily store operations, managing staff, and driving sales growth.

Key Responsibilities
  1. Sales and Income Management: Meet sales and income budget expectations while controlling expenses to maximize profitability.
  2. Day-to-Day Operations: Plan and direct daily store activities, including opening and closing procedures, point-of-sale operations, inventory management, and customer service.
  3. Staff Management: Hire, train, and direct store employees to ensure proficiency in processes and develop their skills through performance coaching and evaluations.
  4. Customer Service: Ensure high levels of customer satisfaction through excellent service and maintain good community relations.
  5. Inventory Management: Oversee inventory receipt, storage, and rotation, ensuring timely display on sales floors.
  6. Security and Safety: Protect store currency, inventory, and property; arm and alert the alarm system during non-operating hours; and report safety incidents immediately.
Requirements
  • Minimum High School Diploma or equivalent (some college preferred)
  • At least 3 years of supervisor/management experience in a retail environment (thrift experience preferred)
  • Basic understanding of office applications, including MS Office (Word, Excel, Outlook)
  • Valid driver's license, passing MVR check, proof of insurance, and access to a motor vehicle
  • Passing background check, including Criminal History and Sex Offender Registry
  • Effective communication skills with management, employees, customers, and donors
Compensation

$20.00 per hour

Work Schedule

Flexible scheduling to ensure adequate store coverage, including evenings, weekends, and holidays



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