IT Support Specialist

7 days ago


Downingtown, Pennsylvania, United States Johnstone Supply, The Balsan Group Full time
About the Role

We are seeking a highly skilled IT Support Specialist to join our team at Johnstone Supply, The Balsan Group. This is an exciting opportunity for an individual with strong technical abilities and excellent communication skills to make a positive impact on our operations.

Job Summary

This IT Support Specialist will be responsible for providing top-notch technical assistance to our staff, ensuring seamless connectivity and resolving hardware and software issues efficiently. The ideal candidate will possess a deep understanding of network fundamentals, proficiency in Windows, macOS, and Microsoft Suite, and the ability to work independently as well as collaboratively within a team.

Key Responsibilities
  • Technical Assistance: Respond promptly to IT support requests via various channels, diagnose and troubleshoot technical issues, and resolve them effectively.
  • Software and System Support: Provide expert support for commonly used software, including operating systems and business applications, assist with user account setup and maintenance, and troubleshoot email, network drive, and VPN access issues.
  • Network and Connectivity: Troubleshoot and resolve network connectivity issues, including wired and wireless networks, and ensure smooth operation of VPN, firewall, and remote access systems.
  • Documentation and Reporting: Maintain accurate documentation for common troubleshooting steps, frequently asked questions, and knowledge-base articles, and provide regular reports on support ticket trends and suggest improvements.
Qualifications and Requirements
  • Education: Associate's or Bachelor's degree in IT, Computer Science, or a related field/equivalent experience.
  • Experience: Minimum 1-3 years of IT experience, preferably with a help desk ticketing system.
  • Skills: Proficiency in Windows, macOS, and Microsoft Suite, basic networking knowledge, and excellent problem-solving skills.
Salary and Benefits

The estimated salary range for this position is $55,000 - $65,000 per annum, depending on experience. Additionally, we offer a comprehensive benefits package, including competitive medical, dental, vision, and prescription insurance coverage, bonus opportunities, paid holidays, PTO hours, and a 401K plan with a company match.

What We Offer

At Johnstone Supply, The Balsan Group, we value our employees' growth and development. As an IT Support Specialist, you will have opportunities to enhance your technical skills, work with a talented team, and contribute to our company's success. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting role.



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