Retail Store Associate

3 weeks ago


Mechanicsburg, Pennsylvania, United States Ocean State Job Lot Full time

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Store Specialist at Ocean State Job Lot. As a key member of our store team, you will play a vital role in creating a positive and engaging customer experience.

Key Responsibilities:

  • Customer Service: Provide exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment and building lasting relationships with our customers.
  • Point-of-Sale Transactions: Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions.
  • Merchandising and Visual Displays: Maintain visually appealing displays, restock assigned areas, and merchandise new items according to Company guidelines.
  • Associate Training and Oversight: Train and coordinate assigned associates, manage breaks according to policy and regulations, and communicate issues and improvement opportunities to store leadership.
  • Store Operations: Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning, and handle daily damages and returns according to established procedures.

Requirements:

  • Experience: Prior retail merchandising, customer service, and/or cashier experience in other retail environments is preferred.
  • Skills: Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required.
  • Availability: Full-time associates in this role must have availability to work as needed by the business, including nights and weekends.

Work Environment: This role requires extended periods of moving, remaining stationary, ascending, descending, and/or positioning oneself to complete various tasks throughout the shift. The position also requires physical activities including using hand tools, ascending or descending a ladder, moving, reaching, and lifting on a frequent basis, and should be able to lift 35 lbs on a regular basis.



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