Order Management Associate

4 weeks ago


Lowell, Massachusetts, United States Brunswick Corporation Full time
Job Summary:

As a key member of the Navico Group Order Management team, you will play a vital role in ensuring seamless customer experiences. Your primary responsibility will be to answer customer queries, resolve issues, and maintain assigned customer accounts. This position reports to the Customer Service Supervisor and requires a high degree of accuracy and attention to detail.

Key Responsibilities:

Enter customer purchase orders with precision and attention to detail
Review backlog reporting to ensure timely order shipment and billing
Track order fulfillment progress and proactively communicate exceptions to customers
Provide product and pricing availability to customers
Maintain and update customer portals/dashboards with order status
Answer customer service phone calls and address all inquiries
Collaborate with internal functional areas on order confirmation, expedites, and escalations

Requirements:

High school diploma or equivalent
2+ years of customer service or order management experience
Proficient in Excel and Word skills
Oracle or equivalent sales order processing systems experience preferred
Excellent verbal and written communication skills
Demonstrated problem-solving skills
Strong analytical, organizational, and time management skills

Why Brunswick:

Brunswick Corporation is a global leader in the marine industry, committed to innovation and excellence. As a member of our team, you will have access to valuable benefits, including a competitive 401(k) plan, health benefits, paid time off, and a robust Wellness Program. Join us in shaping the future of marine recreation and beyond.

About Navico Group:

Navico Group is a stand-alone division of Brunswick Corporation, the world's largest recreational marine business. We are the global leader in technology, systems, and solutions for various industries, including Marine & RV, Specialty Vehicles, and beyond. Our broad portfolio consists of leading brands in Power Systems, Digital Systems, Fishing Systems, and Performance Components. We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please consider applying. Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by federal, state, or local law.

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