Veterinary Outreach Specialist, Animal Care Advocate

5 days ago


Irvine, California, United States Ethos Veterinary Health Full time

About Us:
Ethos Veterinary Health is a leading network of over 140 specialty and emergency hospitals across North America. Our team of dedicated professionals provides exceptional care for nearly 2 million pets annually.

Job Summary:
The Referral Relationship Manager serves as a liaison between hospitals and referring veterinarians, driving patient referrals and hospital revenue through positive relationships and engagement activities.

Key Responsibilities:
• Work with hospital leadership to identify referral performance goals and develop outreach strategies.
• Engage the referring community with regular communications, including email, phone, and in-person interactions.
• Meet with referring doctors and key decision-makers to understand their needs and referral opportunities.
• Plan and execute CE/Symposium events, hospital tours, and referring practice recognition events.
• Utilize CRM tools and analytic data to track performance metrics and inform marketing strategy.
• Serve as the main point of contact for the referring community and monitor the referral process to resolve problems quickly.

Requirements:
• Associate or bachelor's degree preferred, but not required.
• 3-5 years of professional experience in a role that demonstrates project management, communication, and customer engagement skills.
• Professional experience in veterinary medicine or animal health industry preferred.
• Excellent communication and technology skills, with ability to read and interpret performance metrics.

Compensation:
The estimated annual salary range for this position is $75,000-$85,000, with a quarterly incentive plan. Benefits include medical, dental, vision, short-term disability option, company-paid life insurance, flex-spending account, 401(k), Employee Assistance Program, uniform & CE allowance provided annually, and generous pet service discount.



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