Insurance Customer Service Expert

7 days ago


Perry, Michigan, United States Marclef Agency Full time
Customer Service Representative

We are seeking a dedicated and customer-focused Insurance Customer Service Expert to join our dynamic team at Marclef Agency.

This role is perfect for individuals who excel in customer interaction, possess a strong understanding of insurance products and services, and have excellent communication skills.


Estimated Salary: $45,000 - $65,000 per year, based on industry standards and location.
Benefits:

Hourly Base Salary + Commission + Bonus Opportunities

Career Growth Opportunities

Mon-Fri Schedule

Evenings Off

Office Snacks & Coffee

Paid Holidays


Key Responsibilities:
  • Provide accurate information about insurance products and services to customers.
  • Process policy changes, claims, and other requests with attention to detail and efficiency.
  • Handle customer complaints and resolve issues in a professional and timely manner.
  • Maintain up-to-date knowledge of insurance products, industry trends, and company policies.
  • Collaborate with team members to ensure a seamless customer experience.

Requirements:
  • Must hold, or attain, a valid state insurance license (Property & Casualty).
  • Prior experience in customer service, preferably in an insurance setting.
  • Strong verbal and written communication skills.
  • Ability to handle multiple tasks and work efficiently in a fast-paced environment.


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