Customer Service Representative

1 week ago


Arcadia, South Carolina, United States Teleperformance USA Full time

About Teleperformance USA

Teleperformance USA is a leading global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.

Our Mission

We strive to create a workplace where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.

Responsibilities

  • Provide excellent customer service through active listening and effective communication
  • Handle and respond to customer inquiries and issues in a timely and professional manner
  • Work with confidential customer information and maintain confidentiality
  • Aim to resolve issues on the first call by being proactive and resourceful
  • Communicate effectively with customers and colleagues to ensure seamless service delivery

Requirements

  • Proficient in Spanish and English
  • 6 months customer service experience minimum
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Proven oral and written communication skills
  • Logical problem-solving skills
  • Availability to work various shifts
  • Ability to use Windows operating systems
  • Organization and work prioritization skills

What We Offer

  • Paid Training
  • Competitive Wages
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs


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