Customer Service Representative
1 week ago
About Teleperformance USA
Teleperformance USA is a leading global digital business services company that delivers innovative solutions to help businesses streamline their operations and improve customer experiences.
Our Mission
We strive to create a workplace where our employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day.
Job Summary
We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, resolving customer inquiries and issues in a timely and professional manner.
Responsibilities
- Provide excellent customer service through active listening and effective communication
- Handle and respond to customer inquiries and issues in a timely and professional manner
- Work with confidential customer information and maintain confidentiality
- Aim to resolve issues on the first call by being proactive and resourceful
- Communicate effectively with customers and colleagues to ensure seamless service delivery
Requirements
- Proficient in Spanish and English
- 6 months customer service experience minimum
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer system
- Proven oral and written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
What We Offer
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
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