Customer Service Representative
1 month ago
Belmont Bank & Trust Company is seeking a highly skilled Customer Service Associate/Bank Teller to join our team. As a key member of our West Loop team, you will be responsible for providing exceptional customer service and ensuring the smooth operation of our banking services.
We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan with a 6% match and profit sharing. Our employees also enjoy tuition reimbursement, life insurance, and personal time off.
Key Responsibilities:
- Safeguarding depositors' funds and adhering to banking regulations
- Providing accurate transaction processing and record keeping
- Knowing our bank's products and services and successfully cross-selling them to build relationships
- Managing and balancing a cash drawer, accepting and processing customer deposits, creating official checks and money orders, running the coin machine, making loan payments, processing U.S. Savings Bonds, preparing CTRs (currency transaction reports), and preventing fraud
Requirements:
- High school diploma or equivalent and/or secondary education is preferred
- 1-2 years sales or customer service experience is preferred
- Strong written and verbal skills, ability to multi-task, work as a team, and uphold the image of the Bank
- Ability to respond to common inquiries or complaints from customers and explain rules and regulations in a confident manner
Work Environment:
The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to fingers, handle, or feel, and talk or hear.
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