Financial Operations Specialist
4 weeks ago
Key Responsibilities:
• Collaborate with the Order to Cash group to support billing, collections, and cash applications.
• Utilize systems and tools to actively monitor accounts and take necessary action as the situation warrants.
• Record customer interactions within PeopleSoft and SAP to capture information details.
• Collect customer financial information, historical payment trends, and supply to our Credit Manager/Credit Analyst for use in determining appropriate risk on new and existing accounts.
• Provide analysis of AR Data to OTC Management and participate in group projects as appropriate.
Day-to-Day Responsibilities:
• Work with business partners and customers to support expectations.
• Communicate and resolve issues with customers at various levels of their organizations.
• React swiftly to issues, summarize facts, and provide recommendations for timely resolution of critical issues.
• Collection management and resolution of outstanding invoices.
• Achieve and maintain compliance with established policies and procedures.
• Familiar with banking processes, researching, and reconciling statements and accounts.
• Monitor automated systems.
• Ensure work targets and schedules are met.
• Participate in continuous improvement to process initiatives, identifying, implementing, and executing changes to standard operating procedures.
• Ensure all necessary SOPs are complete, accurate, and updated as needed.
• Evaluate, recommend, and implement process changes needed to keep accounts reconciled and improve controls.
• Participate in team projects.
• Prioritize ongoing tasks, project work, and other initiatives.
• Assist Manager and Supervisor with reconciliation and reporting as needed.
Required Skills:
• Problem-solving, analytical skills, exceptional follow-through.
• Effectively manages self and team through a fast-paced environment.
• Ability to interface at all levels within the organization and instill confidence and trust.
• Highly proficient with Microsoft Office products, including Word, Excel, PowerPoint, Visio, and/or Project.
• Attention to detail and ability to abide by standard operating procedures (SOP).
• Ability to prioritize work to meet deliverables/timelines in an effective manner.
• SOX compliance.
Desired Skills:
• Excellent written and oral presentation skills.
• Previous skill in banking, invoicing, and credit card processes.
• Knowledge of Credit Management and Collections.
• Ability to work across levels throughout the organization.
• Ambitious - willing to act on own initiative.
• Ability to be proactive in dealing with Customers.
• Ability to act under pressure in a fast-paced, diverse environment.
• Self-starter with attention to detail, accuracy,
• Process-oriented and organized.
Work Hours:
• Monday through Friday, 8:00 AM to 5:00 PM.
• Flexibility in work schedule is expected.
Required Education:
• Associate degree required.
• Bachelor's degree preferred.
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