Customer Relations Specialist

24 hours ago

Atlanta, Georgia, United States ResiBuilt Full time
Job Overview

We're a leader in the Single Family Rental industry, revolutionizing the SFR market by building modern homes for modern renters. Our company culture is built on innovation, teamwork, and a passion for making a difference in the lives of those around us.

As a Customer Relations Specialist at ResiBuilt, you'll play a critical role in ensuring the satisfaction of our residents and vendors. Your primary responsibility will be to receive, schedule, and manage all maintenance requests in a timely and efficient manner.

Key Responsibilities
  • Manage the entire lifecycle of maintenance requests, from receipt to resolution, ensuring that all interactions with customers are handled professionally and courteously.
  • Coordinate communication and scheduling with residents, vendors, and internal teams to produce estimates and resolve issues in a timely manner.
  • Provide exceptional customer service, ensuring that all interactions reflect positively on the company.
  • Routinely communicate with residents, vendors, property management, and owners to ensure tickets and work orders are completed on time.
  • Participate in after-hours emergencies and source vendors outside our network when necessary.
  • Maintain accurate and detailed documentation on all work orders assigned.
  • Collaborate with internal teams to address customer needs and provide feedback on customer preferences and trends.
Requirements
  • Excellent communication and problem-solving skills, with the ability to work well under pressure and handle multiple tasks simultaneously.
  • Strong organizational and time management skills, with a high level of accuracy and attention to detail.
  • Ability to work independently and as part of a team, with excellent interpersonal skills and a patient and empathetic demeanor.
  • High School diploma or equivalent required, with previous experience in customer service or a related field preferred but not required.

We offer a competitive compensation package, including benefits, paid time off, and opportunities for growth and development. If you're a motivated and customer-focused individual who is passionate about making a difference, we encourage you to apply for this exciting opportunity.

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