Payroll Service Specialist

3 weeks ago


Phoenix, Arizona, United States Paychex Full time

Overview:

As a Payroll Service Specialist at Paychex, you will provide exceptional customer service to clients across multiple states, handling inbound call queues, processing payroll, and resolving issues in a solution-based service environment.

Responsibilities:

  • Support clients with payroll processing, tax information, and answer questions in a fast-paced environment.
  • Develop a trusted relationship with clients by maintaining knowledge of payroll processing systems, wage, and tax laws.
  • Provide online support, troubleshooting, and handle escalations to ensure a seamless client experience.
  • Take initiative to elevate the client experience, quickly resolve situations, and focus on one call resolution.

Why Work at Paychex:

  • We value your well-being with comprehensive health care plans, retirement planning, and wellness programs.
  • We value your time with paid time off, company holidays, and work-life balance programs.
  • We value your development with ongoing learning opportunities and training to grow your career.
  • We value your perspective with a diverse company culture that encourages you to be yourself.
  • We value our community with paid-time off for volunteerism and company-wide initiatives that benefit organizations you care about.

Qualifications:

  • 2-5 years of customer service experience in a fast-paced environment.
  • Ability to multi-task and handle high volume workloads.

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