Overnight Customer Service Ambassador

5 days ago


Pomona, California, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Overnight Member Services Representative to join our team at Planet Fitness. The successful candidate will be responsible for providing exceptional service to our members and guests, ensuring a positive and welcoming experience in our Judgement Free Zone.

  • Key Responsibilities:
  • Provide exceptional customer service to members and guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Manage front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
  • Maintain the cleanliness and organization of the club, including the gym, locker rooms, and common areas.
  • Assist in maintaining the high standards of our Judgement Free Zone, ensuring a safe and welcoming environment for all members and guests.

Requirements:

  • Customer service background or experience in a related field.
  • Basic computer proficiency and ability to learn new systems.
  • Ability to work a variety of shifts, including overnights, and be available for overtime as needed.
  • Exceptional communication and interpersonal skills, with the ability to work well in a team environment.
  • High school diploma or equivalent preferred.

Benefits:

  • Free Black Card gym membership at all in-network locations.
  • Competitive hourly wage of $17.28.
  • Benefits including medical, 401k, and supplemental insurance.
  • Discounts on merchandise sold at the club and other perks.

Why Work at Planet Fitness?

We believe in creating a fun and respectful environment where our team members can learn and grow. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team, and deliver the Judgement Free experience to our members. If you are passionate about fitness, customer service, and teamwork, we encourage you to apply for this exciting opportunity.



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