Ambitious Guest Experience Coordinator

3 days ago


Lookout Mountain, Georgia, United States See Rock City Inc Full time
Guest Service Specialist Position Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Specialist. This role offers the opportunity to contribute to one of the area's most unique boutique lodging experiences atop historic Lookout Mountain.

Key Responsibilities:

  • Deliver exceptional guest service, ensuring a positive experience for internal and external customers in line with our organization's mission, culture, and values.
  • Model appropriate guest and partner interaction at all times, maintaining a professional image.
  • Interact with guests on property, by phone, and via email to assist with inquiries and provide information about the surrounding area and attractions.
  • Respond promptly to guest needs and concerns, providing solutions and resolving issues efficiently.
  • Process transactions such as retail sales, deposits, and general payments, adhering to cash-handling procedures.
  • Oversee daily operations of the main guest house, ensuring a clean, safe, and welcoming environment for guests.
  • Maintain pool and recreational areas during operating hours, ensuring readiness for guests and safety protocols.
  • Regularly inspect property for any issues or needs, notifying management of maintenance requirements.
  • Coordinate and facilitate guest check-ins/check-outs, including movement between rooms when necessary.
  • Ensure property and assets are secured at all times, adhering to company policies and procedures.

Requirements and Qualifications:

  • Must be at least 18 years old.
  • Previous related experience is preferred, with a willingness to receive training in lodging, hospitality, or a related field.
  • Possess a kind personality, a desire to contribute to a great team, and the ability to display a professional, engaging, and polite image to guests and team partners.
  • Ability to communicate effectively in one-on-one and small group situations, knowing that feedback and input are crucial to the team's success.
  • Ability to read and understand operational documents, work effectively in a fast-paced environment, and provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
  • Required to regularly use hands and fingers, lift/move up to 40 pounds, and stand frequently.

Compensation Details: $13.90-$13.95 Hourly Wage



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