Ambitious Guest Experience Coordinator
3 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Specialist. This role offers the opportunity to contribute to one of the area's most unique boutique lodging experiences atop historic Lookout Mountain.
Key Responsibilities:
- Deliver exceptional guest service, ensuring a positive experience for internal and external customers in line with our organization's mission, culture, and values.
- Model appropriate guest and partner interaction at all times, maintaining a professional image.
- Interact with guests on property, by phone, and via email to assist with inquiries and provide information about the surrounding area and attractions.
- Respond promptly to guest needs and concerns, providing solutions and resolving issues efficiently.
- Process transactions such as retail sales, deposits, and general payments, adhering to cash-handling procedures.
- Oversee daily operations of the main guest house, ensuring a clean, safe, and welcoming environment for guests.
- Maintain pool and recreational areas during operating hours, ensuring readiness for guests and safety protocols.
- Regularly inspect property for any issues or needs, notifying management of maintenance requirements.
- Coordinate and facilitate guest check-ins/check-outs, including movement between rooms when necessary.
- Ensure property and assets are secured at all times, adhering to company policies and procedures.
Requirements and Qualifications:
- Must be at least 18 years old.
- Previous related experience is preferred, with a willingness to receive training in lodging, hospitality, or a related field.
- Possess a kind personality, a desire to contribute to a great team, and the ability to display a professional, engaging, and polite image to guests and team partners.
- Ability to communicate effectively in one-on-one and small group situations, knowing that feedback and input are crucial to the team's success.
- Ability to read and understand operational documents, work effectively in a fast-paced environment, and provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
- Required to regularly use hands and fingers, lift/move up to 40 pounds, and stand frequently.
Compensation Details: $13.90-$13.95 Hourly Wage
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