Sales Associate
4 weeks ago
The Sales Associate plays a vital role in providing exceptional customer service and ensuring a positive patient experience at TILT Holdings. As a key member of our team, you will be responsible for educating customers about our products and services, resolving conflicts in a professional manner, and maintaining a clean and organized store environment.
Key Responsibilities- Provide top-notch customer service and educate patients about our products and services.
- Resolve conflicts in a calm and professional manner.
- Maintain a clean and organized store environment, including the parking lot, check-in area, and lobby.
- Manage patient flow from the check-in area to the sales floor.
- Greet and bid farewell to all customers who enter and exit the dispensary.
- Answer dispensary phones and provide accurate information to patients.
- Perform opening duties and end-of-the-day side work.
- Educate customers about products and services, helping them navigate multiple options based on their individual needs and desires.
- Accurately process sales through our point-of-sale system, the state tracking system, and any other system in use.
- Continue education on marijuana strains, products, and the industry during downtime.
- Provide knowledgeable, speedy, friendly service to all customers and patients.
- Assist in on-boarding and training of new employees.
- Communicate efficiently with management and coworkers.
- Check medical paperwork and proper identification thoroughly and accurately.
- Stay up to date on and maintain compliance with all local, state, and federal regulations.
- File and organize patient information and patient documents.
- Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment.
- Handle large amounts of cash without error.
- Help new customers fill out and sign medical agreements provided by the state and company, ensuring all information is entered correctly and completely.
- Previous retail experience and customer service experience required.
- Demonstrable experience using software for Office and POS.
- Associate degree or bachelor's degree preferred.
- Ability to multi-task (agile).
- Work well under pressure.
- Positive attitude and a strong work ethic.
- Detail oriented.
- Ability to work individually and collaboratively.
- Strong desire to learn and accept challenges.
- Adaptable to an ever-changing industry.
- Dependable, honest, and trustworthy.
- Previous experience in a high-volume, fast-paced environment preferred.
- Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission.
- All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights, and weekends to meet fluctuating business demands based on the needs of the individual department.
- Ability to stand or sit for extended periods and lift up to 25 pounds.
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