Sales Associate

4 weeks ago


Brockton, Massachusetts, United States TILT Holdings Full time
About the Role

The Sales Associate plays a vital role in providing exceptional customer service and ensuring a positive patient experience at TILT Holdings. As a key member of our team, you will be responsible for educating customers about our products and services, resolving conflicts in a professional manner, and maintaining a clean and organized store environment.

Key Responsibilities
  • Provide top-notch customer service and educate patients about our products and services.
  • Resolve conflicts in a calm and professional manner.
  • Maintain a clean and organized store environment, including the parking lot, check-in area, and lobby.
  • Manage patient flow from the check-in area to the sales floor.
  • Greet and bid farewell to all customers who enter and exit the dispensary.
  • Answer dispensary phones and provide accurate information to patients.
  • Perform opening duties and end-of-the-day side work.
  • Educate customers about products and services, helping them navigate multiple options based on their individual needs and desires.
  • Accurately process sales through our point-of-sale system, the state tracking system, and any other system in use.
  • Continue education on marijuana strains, products, and the industry during downtime.
  • Provide knowledgeable, speedy, friendly service to all customers and patients.
  • Assist in on-boarding and training of new employees.
  • Communicate efficiently with management and coworkers.
  • Check medical paperwork and proper identification thoroughly and accurately.
  • Stay up to date on and maintain compliance with all local, state, and federal regulations.
  • File and organize patient information and patient documents.
  • Maintain 100% compliance with all local, state, and federal regulations in a highly regulated, constantly changing environment.
  • Handle large amounts of cash without error.
  • Help new customers fill out and sign medical agreements provided by the state and company, ensuring all information is entered correctly and completely.
Requirements
  • Previous retail experience and customer service experience required.
  • Demonstrable experience using software for Office and POS.
  • Associate degree or bachelor's degree preferred.
  • Ability to multi-task (agile).
  • Work well under pressure.
  • Positive attitude and a strong work ethic.
  • Detail oriented.
  • Ability to work individually and collaboratively.
  • Strong desire to learn and accept challenges.
  • Adaptable to an ever-changing industry.
  • Dependable, honest, and trustworthy.
  • Previous experience in a high-volume, fast-paced environment preferred.
  • Every job applicant must pass a comprehensive background check, including the mandates of the Massachusetts Cannabis Control Commission.
  • All candidates must be ready, willing, and able to work a fully flexible work schedule to include days, nights, and weekends to meet fluctuating business demands based on the needs of the individual department.
Working Conditions/Physical Demands
  • Ability to stand or sit for extended periods and lift up to 25 pounds.

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