Field Services Engineer I

3 weeks ago

Lynnwood, Washington, United States Crane Co Full time

About the Role:

Crane Aerospace and Electronics is seeking a highly skilled Field Services Engineer I to join our team in Lynnwood, WA. As a Field Services Engineer I, you will play a critical role in supporting and resolving product issues quickly, efficiently, and to customer satisfaction.

Key Responsibilities:

  • Support and resolve product issues quickly, efficiently, and to customer satisfaction.
  • Participate in engineering design review and testing of products.
  • Provide technical support and training for the end user at customer sites.
  • Ensure customer satisfaction by responding to and troubleshooting Airline and Original Equipment Manufacturer (OEM) customer technical inquiries.
  • Develop training materials for end user customers and provide onsite and off-site training.
  • Perform detailed failure analysis and write reports.
  • Support in-service evaluations, aircraft certification, and integration testing.
  • Build and maintain various Product Support databases.

Requirements:

  • 0-2 years of relevant work experience.
  • Working knowledge of the airline industry, airline products, airline support requirements, and regulatory requirements.
  • Working knowledge of aircraft and shop level maintenance.
  • Working knowledge of MS Projects.
  • Working knowledge of Failure Reporting, Analysis, and Corrective Action System (FRACAS).
  • Knowledge of commonly-used concepts, practices, and procedures within the field.
  • Proficient with MS Office, including Word, Excel, PowerPoint, and Outlook.
  • BA or BS Degree in Electrical Engineering, Electronics, or related technical discipline; OR Associate's Degree from a two-year college and 4 years of relevant work experience.

Eligibility Requirements:

  • This position may require access to Controlled Data or Information.
  • As a US Department of Defense contractor, we are bound by International Traffic in Arms Regulations (ITAR).
  • FAA Certified Repairman (Airframe & Powerplant license).
  • Foreign language knowledge.
  • Knowledge of Microsoft Access.
  • Work requires substantial visual concentration on detail.
  • May have special circumstances that require work at night or on holidays.
  • May need to be available by phone after work hours.
  • Working conditions are normal for a manufacturing and aircraft maintenance environment.
  • Manufacturing operations may require the use of safety equipment, including but not limited to: eye safety glasses, gowning, masks, hearing protectors, heel/wrist straps, and any other required PPE.
  • Travel may be required up to 45% - must have no travel restrictions.

Mental/Visual:

  • Use of computer, calculator, filing cabinets.

Benefits:

  • Health care, dental, vision, life, and disability insurance starting the first day of the month.
  • 15 days of paid time off that start accruing your first day at Crane and 12 paid holidays per year.
  • 401k Retirement Plan with company match.
  • Education Reimbursement: eligible after 90 days of employment.
  • Flexible work schedule: This position is eligible for our Crane Flex Hybrid schedule, which allows for the option of up to 2 days/week of work-from-home.

About Crane Aerospace and Electronics:

We employ Lean manufacturing techniques to optimize manufacturing efficiency and accuracy on all product lines.

In our efforts to maintain a safe and drug-free workplace, Crane Aerospace & Electronics requires that candidates complete a satisfactory background check.

FAA sensitive positions require employees to participate in a random drug test pool.

Crane Company is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, religion, sex, national origin, marital status, age, sexual orientation, gender identity, disability, pregnancy, medical condition, genetic information, protected veteran status, or any other characteristic protected under federal, state, or applicable local law.

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