Senior Service Desk Analyst

3 weeks ago


Drexel Hill, Pennsylvania, United States CarGroup Holdings LLC Full time
Job Summary:

As a Senior Service Desk Analyst at CarGroup Holdings LLC, you will play a critical role in providing exceptional technical support to our team. This position requires a strong technical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

• Serve as a technical lead and assist with direction for all service desk-related technologies.
• Act as escalation resource for service desk team members requests/incidents as well as act as a mentor for the Service Desk team.
• Work on projects across all technology platforms, including Azure, Intune, Office 365, AAD, and our service desk ticketing system.
• Collaborate with stakeholders at all levels of the company to design, plan, deliver, revise, and troubleshoot solutions to business problems and challenges.

Requirements:

• At least five (5) years' experience demonstrating/using the following: Office 365, as an administrator and a user. PowerShell, automation tools, and scripting. Azure Windows 10 administration and networking Intune MDM, imaging tools, and software packaging.
• Bachelor's degree from an accredited university, preferred - not required.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.

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