Host - Maggiano's

4 weeks ago


St Louis, Missouri, United States Maggianos Little Italy Full time

Job Summary:

As a Host at Maggiano's, you will be the first point of contact for our guests, providing a warm and welcoming experience from the moment they arrive. Your role will involve greeting and seating guests, answering phone calls, taking messages and reservations, and maintaining an accurate wait list when necessary.

Essential Functions:

Responsibilities include:

  • Determining the optimal number of reservations to accept for each shift, adhering to our standing operating procedure.
  • Taking all reservation calls and recording necessary information.
  • Confirming applicable reservations according to our standing operating procedure.
  • Seating the restaurant evenly and in an orderly manner to ensure a welcoming atmosphere and fair distribution of guests among servers.
  • Maintaining an accurate head count of guests seated in each station.
  • Filling out all sections of the telephone message pad and passing on to the appropriate person within 10 minutes of the call.
  • Checking washrooms and coordinating with bus staff on cleaning requirements.
  • Ensuring the host desk and waiting area are kept clean and organized throughout the shift.
  • Selling and accurately accounting for gift certificate sales.
  • Moving tables as needed for larger or smaller parties.
  • Providing excellent customer service, relating to guests pleasantly and with good humor.
  • Communicating effectively with guests.

Additional Requirements:

When the restaurant is on a wait, you will be responsible for:

  • Accurately quoting wait time within 5 minutes.
  • Efficiently assigning tables appropriate for parties being seated.
  • Accurately filling out and maintaining the host/hostess control sheet.
  • Anticipating the needs of scheduled special parties.
  • Communicating seating needs to service, bus, and other host staff.
  • Cordially informing guests about where to wait and how the wait system works.

Qualification Standards:

To be successful in this role, you must provide a minimum of 1 year of full-service restaurant experience or equivalent. You should also possess accurate mathematical skills and be able to:

  • Meet personal schedule requirements punctually.
  • Be warm, sincere, and outgoing in personality.
  • Stand for long periods of time while on duty.
  • Move safely throughout all areas of the restaurant.
  • Work amidst noise in a confined, crowded space.
  • Move chairs, transport high chairs and/or booster seats to tables when necessary.
  • Work nights, weekends, and holidays.

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