Customer Service Representative

6 days ago


Palm Bay, Florida, United States Ken Williams Air Conditioning, Inc. Full time

We are seeking a skilled Customer Service Representative - HVAC Dispatcher to join our team at Ken Williams Air Conditioning, Inc. in Palm Bay, FL.

About the Role

This full-time position involves managing a high volume of phone calls, voicemails, emails, texts, and chats while providing support for our customers and service technicians. You will create and manage work orders, prioritize requests, and handle dispatch and scheduling duties in our office.

You will be responsible for selecting the appropriate technician for each job and booking appointments in the most efficient way possible. As a Customer Service Representative - HVAC Dispatcher, you will provide accurate, detailed information about job orders to our crew of skilled technicians.

Key Responsibilities
  • Manage a high volume of customer inquiries via phone, email, text, and chat
  • Create and manage work orders, prioritizing tasks and optimizing efficiency
  • Handle dispatch and scheduling duties, selecting the best technician for each job
  • Provide detailed information about job orders to our technicians
Requirements

To succeed in this role, you will need:

  • A high school diploma or equivalent
  • Exceptional written and verbal communication skills
  • Computer literacy and typing skills
  • Proficiency using Microsoft Suite programs
  • Knowledge of local geographical areas
Benefits

We offer a competitive salary range of $16-$20 per hour, plus a $1,500 sign-on bonus, revenue shares, and incentives. Our benefits package includes paid vacation, paid holidays, holiday bonuses, flexible scheduling options, paid training, employee discounts, and an employee assistance program (EAP).

About Us

Ken Williams Air Conditioning, Inc. is a highly rated heating and air conditioning company that invests in the resources our employees need to thrive. We are passionate about earning the trust of our local community by providing honest and professional comfort solutions.

We believe in giving our team members the resources needed to be successful and promoting them from within the organization. If you share our values and are looking for a challenging and rewarding role, we encourage you to apply.



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