Service Desk Technician
3 weeks ago
**Job Summary**
MaineGeneral Health is seeking a skilled Service Desk Technician to provide technical support to our team. As a key member of our IT department, you will be responsible for troubleshooting technical issues, documenting user requests, and escalating complex requests when necessary.
**Responsibilities**
- Provide timely and professional assistance as the organization's first point of contact for technical support
- Troubleshoot technical issues and document user requests accurately and efficiently
- Escalate complex requests that cannot be resolved immediately
**Requirements**
- 1+ years of experience in Healthcare IT, Customer Service in a Call Center, or IT Help Desk support
- Strong customer service and phone communication skills
- Ability to work well in a team environment and communicate effectively
**Benefits**
MaineGeneral Health offers a competitive benefits package, including wellness programs, employee discount programs, and retirement income plans. We are committed to helping our employees develop their skills and grow their careers.
**Equal Opportunity Employer**
MaineGeneral Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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