Service Desk Technician

3 weeks ago


Augusta, Maine, United States MaineGeneral Health Full time

**Job Summary**

MaineGeneral Health is seeking a skilled Service Desk Technician to provide technical support to our team. As a key member of our IT department, you will be responsible for troubleshooting technical issues, documenting user requests, and escalating complex requests when necessary.

**Responsibilities**

  • Provide timely and professional assistance as the organization's first point of contact for technical support
  • Troubleshoot technical issues and document user requests accurately and efficiently
  • Escalate complex requests that cannot be resolved immediately

**Requirements**

  • 1+ years of experience in Healthcare IT, Customer Service in a Call Center, or IT Help Desk support
  • Strong customer service and phone communication skills
  • Ability to work well in a team environment and communicate effectively

**Benefits**

MaineGeneral Health offers a competitive benefits package, including wellness programs, employee discount programs, and retirement income plans. We are committed to helping our employees develop their skills and grow their careers.

**Equal Opportunity Employer**

MaineGeneral Health is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.



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