Front Desk Associate

4 weeks ago

San Diego, California, United States Sonesta International Hotels Full time
Job Summary

The Front Desk Associate is responsible for delivering exceptional guest experiences by providing personalized service and support to hotel guests. This role requires a high level of customer service skills, attention to detail, and ability to work in a fast-paced environment.

Key Responsibilities

  • Register guests, issue room keys, and provide information on hotel services and room location.
  • Answer phones in a prompt and courteous manner, responding to guest inquiries and resolving issues in a timely and professional manner.
  • Process all cash and credit card transactions accurately and efficiently, following established procedures and maintaining the security of cash and credit card transactions.
  • Responsible for maintaining the security of guest information and adhering to all local laws and regulations regarding health, safety, and alcohol services.
  • May be required to book guest reservations, process cancellations, and revisions, and provide information on hotel services and room availability.
  • Provide exceptional customer service, responding to guest requests and resolving issues in a timely and professional manner.
  • Work collaboratively with other departments to ensure seamless guest experiences and maintain a positive and professional work environment.


Requirements

  • High School diploma or equivalent required.
  • One year of previous hotel experience or retail customer service preferred.
  • Ability to speak, read, and write fluent English; other languages beneficial.
  • Professional verbal and written communication skills.
  • Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.
  • Problem-solving, reasoning, motivating, organizational, and training abilities preferred.
  • Experience with Microsoft Office and Opera systems preferred.


Benefits

Sonesta International Hotels offers a comprehensive benefits package, including medical, dental, and vision insurance, health savings account with company match, 401(k) retirement plan with company match, paid vacation and sick days, Sonesta hotel discounts, educational assistance, paid parental leave, company-paid life insurance, company-paid short-term and long-term disability insurance, various employee perks and discounts, hospital indemnity, critical illness insurance, and accident insurance.

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