IT Support Specialist: Tech Solutions Expert

7 days ago


Los Angeles, California, United States NeueHouse Full time
Job Summary:

We are seeking an IT Support Specialist to join our team at NeueHouse. This role involves providing top-notch technical support to members, guests, and colleagues, ensuring seamless technology operations throughout the property.

About the Role:

This is a dynamic position that requires a passion for service, excellent problem-solving skills, and the ability to educate and support others in using technology effectively. As an IT Support Specialist, you will be responsible for creating member Wi-Fi credentials, installing and troubleshooting printing issues, supporting conference room setup, deploying and maintaining technology, and resolving technical issues related to Wi-Fi connectivity, VoIP, and SIP.

Key Responsibilities:
  • Create and manage member Wi-Fi credentials for Meraki 802.1x authentication using Windows Active Directory
  • Install and troubleshoot printing issues with member and staff computers (Mac/Windows)
  • Support pre-meeting conference room setup and audio/visual equipment
  • Deploy and maintain conference room technology
  • Troubleshoot Wi-Fi connectivity and VoIP (8x8)/SIP connectivity issues
  • Work with members, guests, and team to resolve technical issues
Requirements:
  • 2-3 years of experience with Tier 1 IT & Tech support issues
  • Intimate knowledge of troubleshooting general IT, network infrastructure, AV systems
  • Familiarity with asset tracking, management, and deployment
  • Capability to follow and compose process and procedure documentation
  • Patience and desire to provide best-in-class customer service
Compensation and Benefits:
  • Estimated Salary: $55,000 - $65,000 per year (based on $25-$30 per hour)
  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resource
About Us:

NeueHouse is committed to equitable and competitive compensation and benefits packages for our team members. We consider many factors when extending offers of employment, including qualifications, years of experience, and specific skills. We extend Equal Employment Opportunities to qualified applicants and employees on an equal basis, regardless of age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity, or expression.



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