Call Center Supervisor

1 month ago


Parsippany, New Jersey, United States Delta Dental of NJ Full time
Job Description

Delta Dental of NJ is seeking a skilled Call Center Supervisor to lead a team of customer service professionals. The ideal candidate will have experience in an insurance call center and a proven track record of managing to standard call center metrics.

Key Responsibilities:

  • Hire, coach, and develop Call Center Agents to provide exceptional customer experiences.
  • Ensure agents understand and comply with all call center objectives, performance standards, and policies.
  • Monitor and evaluate agent performance, providing learning or coaching opportunities as needed.
  • Prepare reports and analyze data to assist management in determining call center goals.

Requirements:

  • Minimum of 3 years leadership experience in an insurance company with customer service responsibility.
  • Bachelor's Degree or equivalent work experience.

Working Environment:

  • Ability to meet deadlines and attendance standards.
  • The noise level in the work environment is usually moderate.


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