Patient Engagement Leader
1 week ago
Are you looking for a challenging role in specialty infusion operations? We have an exciting opportunity for a Patient Engagement Supervisor to join our team at Amerita, a leading provider of complex pharmaceutical products and clinical services.
About the Role:
The Patient Engagement Supervisor will oversee patient engagement staff in a leadership role, ensuring a positive working environment and minimizing employee relations issues. You will be responsible for managing and reporting on daily activity, monitoring workflow, and implementing new procedures to ensure timely dispensing of quality pharmacy services.
Responsibilities:
- Supervise patient engagement staff to maintain a positive working environment
- Communicate effectively with coworkers and customers, and successfully resolve issues
- Assist manager in day-to-day call center operations and implement new procedures
- Manage and report on daily activity, including monitoring of daily workflow and Pulse reporting
- Work with management to control operating expenses by effective utilization of personnel, equipment, and supplies
Requirements:
- High School Diploma or GED required
- Bachelor's Degree, Advanced Certified Pharmacy Technician, Licensed/registered pharmacy technician or as required by state law, previous experience in Pharmacy, Nationally Certified Pharmacy Technician desired
- 3+ years pharmacy experience, previous leadership experience required
- Excellent interpersonal skills, able to work with all levels of management and staff
- Vast knowledge of pharmacy terminology, advanced typing, math and analytical skills required
About Us:
Amerita is a specialty infusion company focused on providing complex pharmaceutical products and clinical services to patients outside of the hospital. Our vision is to combine the administrative efficiencies of a large organization with the flexibility, responsiveness, and entrepreneurial spirit of a local provider.
Salary Range: $65,000 - $85,000 per year based on experience
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