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Experienced Technical Support Specialist

1 month ago

Orlando, Florida, United States Aspire Technologies Inc Full time
Job Summary

We are seeking a highly skilled Technical Support Representative to join our team at Aspire Technologies Inc. The ideal candidate will have extensive experience in software technical support and a passion for delivering exceptional customer service.

The successful candidate will be responsible for providing technical support to customers via phone, email, and other communication channels. They will also be required to stay up-to-date with the capabilities of QuoteWerks and other integrated products and services.

The role involves a range of responsibilities, including:

  • Providing timely and effective technical support to customers
  • Staying knowledgeable on the capabilities of QuoteWerks and other integrated products and services
  • Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with

We offer a competitive salary, medical and dental benefits, bonus structure, and a great working environment. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply.

Key Responsibilities:

  • Answer incoming phone calls from customers and leads to assist in resolving questions or issues
  • Answering technical support tickets and emails
  • Staying knowledgeable on the capabilities of QuoteWerks
  • Staying knowledgeable on products and services that QuoteWerks integrates with
  • Quality assurance testing of updates to QuoteWerks and compatibility testing with updates of the products and services that QuoteWerks integrates with

What We Offer:

  • Competitive salary
  • Medical and dental benefits
  • Bonus structure
  • Great working environment

Requirements:

  • Experience in software technical support
  • Strong communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of QuoteWerks and other integrated products and services