Collections Process Expert

7 days ago


Denver, Colorado, United States Creative Financial Staffing Full time

Creative Financial Staffing seeks a highly skilled Collections Process Expert to join our dynamic team in the Denver Tech Center (DTC). This is a full-time onsite position offering an attractive salary range of $65,000 - $85,000 annually.

Job Summary:

This role involves developing and refining collections processes from scratch, building professional relationships with customers, and prioritizing high-impact opportunities. The ideal candidate will have experience in B2B collections, strong communication skills, and excellent Excel abilities.

About the Role:
  • Develop and Refine Collections Processes (30%):
    • Analyze current practices and create efficient, scalable collections processes.
    • Document and organize these processes for long-term success.
  • Customer Relationship Building (30%):
    • Establish professional, clear communication with 300-500 customers at any given time.
    • Set up payment plans and follow up to ensure timely resolution of overdue accounts.
  • Account Prioritization and B2B Collections Calls (25%):
    • Review accounts over 60+ days past due and prioritize high-impact opportunities.
    • Make personal phone calls to customers to address outstanding balances and resolve disputes.
  • Analyze and Track Progress (15%):
    • Utilize Excel to track, organize, and report on collections activity.
    • Identify trends in payment behavior and collaborate with the team to improve overall outcomes.
Requirements:
  • Mandatory Skills:
    • Proven background in B2B collections with clear accomplishments in reducing past-due balances.
    • Strong ability to communicate effectively and professionally.
    • Experience developing and documenting collections processes from scratch.
    • Decent Excel skills to handle high-volume account tracking.
  • Desirable Qualifications:
    • NetSuite experience.
    • Previous experience in a high-growth or PE-backed environment.
About Us:

Creative Financial Staffing is a leading provider of financial staffing solutions. We value hard work, teamwork, and community involvement. If you're organized, proactive, and enjoy collaboration, we'd love to hear from you



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