Collections Process Expert
7 days ago
Creative Financial Staffing seeks a highly skilled Collections Process Expert to join our dynamic team in the Denver Tech Center (DTC). This is a full-time onsite position offering an attractive salary range of $65,000 - $85,000 annually.
Job Summary:This role involves developing and refining collections processes from scratch, building professional relationships with customers, and prioritizing high-impact opportunities. The ideal candidate will have experience in B2B collections, strong communication skills, and excellent Excel abilities.
About the Role:- Develop and Refine Collections Processes (30%):
- Analyze current practices and create efficient, scalable collections processes.
- Document and organize these processes for long-term success.
- Customer Relationship Building (30%):
- Establish professional, clear communication with 300-500 customers at any given time.
- Set up payment plans and follow up to ensure timely resolution of overdue accounts.
- Account Prioritization and B2B Collections Calls (25%):
- Review accounts over 60+ days past due and prioritize high-impact opportunities.
- Make personal phone calls to customers to address outstanding balances and resolve disputes.
- Analyze and Track Progress (15%):
- Utilize Excel to track, organize, and report on collections activity.
- Identify trends in payment behavior and collaborate with the team to improve overall outcomes.
- Mandatory Skills:
- Proven background in B2B collections with clear accomplishments in reducing past-due balances.
- Strong ability to communicate effectively and professionally.
- Experience developing and documenting collections processes from scratch.
- Decent Excel skills to handle high-volume account tracking.
- Desirable Qualifications:
- NetSuite experience.
- Previous experience in a high-growth or PE-backed environment.
Creative Financial Staffing is a leading provider of financial staffing solutions. We value hard work, teamwork, and community involvement. If you're organized, proactive, and enjoy collaboration, we'd love to hear from you
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