Senior IT System Administrator

4 weeks ago


Columbus, Ohio, United States CruiTek, LLC Full time
Job Title:

Senior IT System Administrator / Help Desk Engineer

Location:

Franklin, TN - Onsite (Local candidates only)

Salary:

$80,000 - $90,000 per year

Job Summary:

A Senior IT System Administrator / Level 3 Help Desk Engineer is responsible for handling complex IT issues and providing expert-level support to customers across a wide range of technologies.

Key Responsibilities:

  • Provide advanced technical support across a variety of platforms, including MS 365, Active Directory, and networking infrastructure.
  • Manage escalated tickets and troubleshoot complex issues related to servers, workstations, networking, and cybersecurity.
  • Implement and maintain IT infrastructure, including configuring DNS, DHCP, default gateways, firewalls, and network switches.
  • Collaborate with internal teams and clients to deliver exceptional IT solutions, ensuring customer satisfaction through clear communication and timely issue resolution.
  • Mentor junior technicians and provide guidance on best practices and advanced troubleshooting.
  • Maintain detailed records of work performed, including time tracking and issue documentation.
  • Proactively seek opportunities for process improvement and skills development.
  • Participate in on-call rotations for after-hours support as required.

Required Skills and Qualifications:

  • 5+ years of experience in IT systems administration or help desk support, with at least 2 years in a Level 3 or senior role.
  • Deep expertise in MS 365 administration, including Exchange, SharePoint, Teams, and OneDrive.
  • Strong understanding of networking concepts, including DHCP, DNS, routing, firewalls, and VPNs.
  • Experience with Active Directory, group policies, and domain management.
  • Familiarity with cybersecurity principles and best practices, including endpoint protection and firewalls.
  • Excellent troubleshooting skills with a firm grasp on server, workstation, and network diagnostics.
  • Ability to prioritize tasks and handle multiple issues simultaneously in a fast-paced environment.
  • Strong communication and customer service skills, with the ability to explain technical concepts to non-technical users.
  • Commitment to continuous learning and professional development.
  • Flexibility to work on-call for after-hours support as needed.

Preferred Qualifications:

  • Industry certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+, or Security+).
  • Experience working in a Managed Service Provider (MSP) environment.
  • Knowledge of virtualization technologies (e.g., VMware, Hyper-V).

Benefits:

  • 401(k) with matching contributions
  • Health, dental, and vision insurance
  • Health savings account (HSA)
  • Paid time off
  • Professional development assistance


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