Technical Account Professional, Lafayette PD

6 days ago


Indianapolis, Indiana, United States Axon Full time
Company Overview
Axon is a mission-driven organization committed to Protecting Life. We strive to make a positive impact on society by providing innovative solutions for safety and justice. Our team is dedicated to fostering a culture of collaboration, empathy, and growth.

About the Role
This is an exciting opportunity to join our team as a Technical Account Manager in Lafayette, IN. As a key member of our customer success team, you will be responsible for providing exceptional technical support to our law enforcement clients, ensuring their expectations are consistently exceeded. Your primary focus will be on delivering top-notch service, collaborating with internal teams, and driving software adoption through change management processes. You will also have the opportunity to work closely with our engineering and product teams to resolve complex issues and implement new solutions.

Key Responsibilities
* Provide timely and effective technical support to our law enforcement clients, addressing their queries and resolving issues efficiently
* Collaborate closely with internal teams to ensure seamless resolution of customer issues and drive software adoption
* Develop and maintain strong relationships with our customers, understanding their needs and preferences
* Work with the agency through change management processes to effectively adopt Axon's software
* Manage any requested projects or assignments involving customers, acting as liaison between Axon and the customer

Requirements
* Bachelor's degree in business administration or related field OR 4+ yrs of relative experience
* Experience building custom Microsoft Power BI dashboards, visualizations, and interfaces with Microsoft SSRS to deliver meaningful and actionable insights
* Experience building views, writing & optimizing queries, and creating reports in SQL Server
* Proven track record of successfully managing customer relationships and technical projects in a customer-facing/technical support role
* Understanding of API integration protocols and data exchange formats
* Experience in providing support for software integrations and DataStore/Datawarehouse management
* Ability to do reverse engineering, searching logs and root cause analysis
* Advanced experience with Microsoft Windows OS, Microsoft Networking and Active Directory
* Understanding of SAAS, Cloud providers/solutions, Virtualization, Storage
* Knowledge of routing and switching methodologies, Wi-Fi, telecommunications, and Internet technologies
* Knowledge of computer hardware, operating systems, and storage devices
* Ability to effectively communicate with various people including customers, colleagues, and across departments
* Experience using Splunk, JIRA, and/or Salesforce is preferred
* Experience working and supporting law enforcement software systems such as Computer Aided Dispatch (CAD), Records Management Systems (RMS) is a plus

Benefits
* Competitive salary: $80,000 - $120,000 per year, depending on location and experience
* Discretionary paid time off
* Paid parental leave for all
* Medical, Dental, Vision plans
* Fitness Programs
* Emotional & Mental Wellness support
* Learning & Development programs

Career Growth Opportunities
Axon offers a dynamic and supportive work environment that fosters career growth and development. As a Technical Account Manager, you will have the opportunity to take on new challenges, develop your skills, and advance your career within the company. If you're passionate about making a difference in the world and committed to excellence, we encourage you to apply.

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