Housekeeping Operations Manager

3 weeks ago


Baraboo, United States Great Wolf Lodge Full time

Housekeeping Manager Job Description

At Great Wolf Lodge, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.

Key Responsibilities:

  • Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded
  • Implement and manage inventory processes through the assistance of housekeeping supervisors
  • Drive, review, and ensure proper completion of the work order process
  • Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution
  • Implement the Director's financial strategy to manage budget and labor, operating expense forecasts

Requirements:

  • High school diploma or equivalent experience
  • Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
  • Demonstrated knowledge and experience in labor management scheduling
  • Demonstrated ability to lead diverse teams
  • Demonstrated analytical, planning, and change implementation abilities

Benefits:

  • Medical, dental, and vision insurance
  • Health savings account
  • Telehealth resources
  • Life insurance
  • 401K with employer match
  • Paid vacation time off
  • Paid parental leave

About Great Wolf Lodge:

We are a family-friendly resort that offers a fun and welcoming environment for our guests. Our team members are passionate about providing exceptional service and creating memorable experiences for our guests.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application and a recruiter will contact you to discuss the next steps.


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