Housekeeping Operations Manager
3 weeks ago
Housekeeping Manager Job Description
At Great Wolf Lodge, we are seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our Housekeeping department, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.
Key Responsibilities:
- Lead and mentor housekeeping staff to ensure cleanliness standards and operational efficiencies are met or exceeded
- Implement and manage inventory processes through the assistance of housekeeping supervisors
- Drive, review, and ensure proper completion of the work order process
- Assist the Director in reviewing and action planning related to NPS scores and guest comments, as well as follow-up and resolution
- Implement the Director's financial strategy to manage budget and labor, operating expense forecasts
Requirements:
- High school diploma or equivalent experience
- Minimum 3 years of experience in the hospitality field, with at least 2 years in a supervisory position
- Demonstrated knowledge and experience in labor management scheduling
- Demonstrated ability to lead diverse teams
- Demonstrated analytical, planning, and change implementation abilities
Benefits:
- Medical, dental, and vision insurance
- Health savings account
- Telehealth resources
- Life insurance
- 401K with employer match
- Paid vacation time off
- Paid parental leave
About Great Wolf Lodge:
We are a family-friendly resort that offers a fun and welcoming environment for our guests. Our team members are passionate about providing exceptional service and creating memorable experiences for our guests.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application and a recruiter will contact you to discuss the next steps.
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