AVP, Platform Reliability Engineer

4 weeks ago

Costa Mesa, California, United States Synchrony Full time

Job Description:


Role Summary/Purpose:

The AVP, Platform Reliability and Automation Engineer will lead the development and production support of our customer servicing and alerts applications by creating and developing thoughtful solutions to anticipate bugs and maintain operational excellence.

This role requires deep expertise in solution architecture, CI/CD design, automation, and monitoring, as well as the ability to influence and lead a team.


Key Responsibilities:

  • Influence agile development teams through all phases of the Agile development life cycle
  • Implement new technologies and assist developers as they migrate to new technologies
  • Strong proficiency in running Amazon Web Services (AWS) in production
  • Architect applications across the full stack, with experience in PCF, Cloud Native Application Architecture, Microservices ecosystem, J2EE, Spring Java, and RESTful APIs
  • Design data models to support complex business processes
  • Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack
  • Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts
  • Mentor and influence all levels of the team
  • Ensure compliance with architecture, security, and technology standards set by Synchrony Financial
  • Assist in crafting and maintaining the future state technology architectural strategy, along with our application modernization and migration roadmap
  • Participate in Agile scrums consisting of cross-functional teams
  • Lead Agile sprints as technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews
  • Ensure application code quality through development, test, and QA
  • Participate in addressing root cause analyses, incident reports, and provide direction in problem resolution
  • Ability to analyze production defects, troubleshoot systems, identify root cause, and implement fixes
  • Passionate about the latest technologies, open source projects, and languages
  • Provide 24x7 on-call support periodically throughout the year
  • Identify ways to increase efficiency and improve system performance
  • Work with third-party vendors to develop software and/or integrate their software into the company's products


Qualifications/Requirements:

Bachelor's degree and a minimum 4 years of experience with solution architecture OR, in lieu of degree, High School Diploma/GED 6 years of experience with reliability & automation architectures.

Minimum of 10 years of web application development experience.

Minimum 2 years of experience running AWS in production


Desired Characteristics:

  • Experience building and consuming web services via SOAP and REST
  • Experience with continuous integration environments
  • Experience with writing unit, integration, and UI test cases
  • Deep experience with responsive web design principles and cross-device support
  • Strong experience with Pivotal Cloud Foundry
  • Experience using Splunk for production support
  • Familiarity with JSON, REST, and XML-based web services
  • Working knowledge of the overall mobile industry
  • Excellence in technical communication with technical and non-technical peers
  • Strong cross-functional team player with the ability to work seamlessly across a matrix organization and partner with global development companies
  • Desire to work in a dynamic, fast-paced environment
  • Experience developing and supporting financial/banking applications
  • Excellent interpersonal skills with ability to influence clients, team members, management, and external groups
  • Strong attention to detail in a team environment
  • Strong oral and written communication, analytical, and problem-solving skills
  • Ability to analyze, use structured problem solving, and available tools to troubleshoot systems, identify root cause, action plans, impact, and resolution options


Eligibility Requirements:

You must be 18 years or older

You must have a high school diploma or equivalent

You must be willing to take a drug test, submit to a background investigation, and submit fingerprints as part of the onboarding process

You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.


Our Commitment:

When you join us, you'll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard-but valued.

We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work.

Together, we're building a future where we can all belong, connect, and turn ideals into action.

Through the power of our 8 Diversity Networks+, with more than 60% of our workforce engaged, you'll find community to connect with an opportunity to go beyond your passions.


Reasonable Accommodation Notice:

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities.

Please tell us if you require a reasonable accommodation to apply for a job or to perform your job.

Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation.

We can be reached at Representatives are available from 8am - 5pm Monday to Friday, Central Standard Time


Job Family Group:

Information Technology

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