Network Systems Administrator
3 weeks ago
Job Summary:
The Network Administrator II participates in data network maintenance and support, encompassing all networking systems, including WAN/LAN/wireless infrastructure. This role involves performing maintenance procedures on networking hardware, cabling, operating systems, and infrastructure. The Network Administrator II is expected to remain current on developments in telecommunications and networking technology, with a strong focus on technical knowledge and experience in routers, bridges, IP addressing, switches, hubs, other network devices, protocols, diagnostic tools, and existing network architectures.
Key Responsibilities:
- Demonstrate expertise in advanced router and switch management and configuration, as well as wireless infrastructure and circuits such as ATM, gigabit, and metro Ethernet.
- Provide exceptional customer service, communication, and human relationship skills when interacting with customers, colleagues, and vendors.
- Identify and manage intermediate-level problems and issues with assigned production systems.
- Utilize standard and ad-hoc procedures to perform problem resolution for systems.
- Track and report problem status and escalate in a timely manner using appropriate tools.
- Participate in activities related to the testing of telecommunications and networking upgrades and enhancements.
- Produce and maintain technical documentation on assigned systems.
- Document and update telecommunications and networking technical standards and procedures.
- Maintain data in network management tools for accuracy.
- Produce required department reporting associated with projects and problems assigned, including current status and problem documentation summary within the problem management system.
- Manage intermediate-level internal projects, including tasks, deadlines, and reporting.
- Participate in departmental programs that promote and deliver exceptional customer service.
- Follow established policies, procedures, and standards defined by the department.
- Participate in the development and documentation of procedures for day-to-day tasks within assigned areas of support and maintenance, including the development of processes and procedures for other teams.
- Understand and adhere to all security policies and procedures relating to systems, data, and physical data center security and safety.
- Identify and resolve or escalate any issues or violations to management and other groups, as needed.
- Maintain a clean, organized, and safe work environment.
- Demonstrate the ability to learn and support new technologies through e-learning, self-study, and peer training/studies.
- Assist other IM teams by providing second-level technical support and guidance.
- Participate in after-hours technical support by rotating call schedules on a regular basis.
- Perform other duties as assigned by management or designee.
Requirements:
- Bachelor's degree in Computer Science or a related field, or 2 years of equivalent experience.
- Two years of hands-on implementation and troubleshooting experience in LAN/WAN environments is desired.
- Must be able to configure, troubleshoot, and deploy WAN circuits using PTP, ASE, MPLS, etc.
- Must be able to configure, troubleshoot, and deploy networks using EIGRP, OSPF technologies.
- Layer 2 and Layer 3 implementation and troubleshooting with knowledge of networking protocols, wireless access, and security.
- Experience working with Cisco and/or Aruba wired and wireless products.
- Knowledge of monitoring products with Solarwinds being preferred.
- Knowledge of DHCP, DNS, and IPAM technologies.
- Must have a good understanding of Windows Operating Systems and Microsoft AD.
- Good documentation skills using Microsoft Visio and/or other documentation software/systems.
- Experience with design and installation of cabling infrastructure.
- Must be detail-oriented, have strong problem-solving skills, and the ability to work well with little or no supervision.
- Strong customer service and interpersonal skills.
- Good time management skills and the ability to multi-task.
- Must have reliable transportation and be able to travel regularly within their area of responsibilities.
- 1-3 years of experience.
- CCNA preferred.
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