Customer Service Representative

1 week ago


Green Valley, Arizona, United States Planet Fitness Full time
Job Summary

The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Key Responsibilities:
  • Greet and Assist Members
    • Provide exceptional customer service to members, prospective members and guests.
    • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate Member Updates
    • Facilitate needed updates to member's accounts.
  • Respond to Member Inquiries
    • Respond to member questions and concerns in a timely and professional manner.
    • Elevate to Assistant Manager or Manager as needed.
  • Maintain Club Cleanliness
    • Assist in maintaining the neatness and cleanliness of the club.
Qualifications:
  • Customer Service Background
    • Customer service background preferred.
  • Basic Computer Proficiency
    • Basic computer proficiency.
  • Passion for Fitness and Health
    • A passion for fitness and health.
  • Upbeat and Positive Attitude
    • Upbeat and positive attitude.
  • Punctuality and Reliability
    • Punctuality and reliability is a must.
  • Exceptional Customer Service Skills
    • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong Listening and Problem-Solving Skills
    • Strong listener with the ability to empathize and problem solve.
  • Diplomacy and Communication Skills
    • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Education and Age Requirements
    • High School diploma/GED equivalent required.
    • Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking
    • Continual standing and walking during shift.
  • Talking and Lifting
    • Continual talking in person or on the phone during shift.
    • Must be able to occasionally lift up to 50lbs.


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