Care Coordination Specialist

7 days ago


Indianapolis, Indiana, United States CICOA Full time

**About CICOA**

CICOA is a leading provider of care coordination services in the healthcare industry.

**Job Summary**

We are seeking a highly skilled and experienced Care Coordination Specialist to join our team. As a Care Coordination Specialist, you will be responsible for performing activities related to contracted services per contracted intervention protocols to achieve program goals in a timely and efficient manner.

**Key Responsibilities**

  • Work independently to meet contract goals and departmental objectives at a high rate of success as stated in the scope of work.
  • Demonstrate leadership qualities to improve programming, co-develop goals and objectives, identify ways to improve service delivery, increase efficiency, and improve team morale.
  • Respond quickly to referrals according to CICOA and contracted agency guidelines as detailed in the scope of work.
  • Work as a member of multiple teams across a variety of settings.
  • Problem solve in the field by identifying appropriate community resources for clients and caregivers.
  • Maintain flexibility in scheduling assessments to meet client and/or caregiver schedules.
  • Record time and tasks according to agency and funding source guidelines.
  • Demonstrate agency's customer service standards.
  • Attend scheduled in-person or virtual trainings/meetings.

**Supervisory Responsibilities**

This job has no supervisory responsibilities.

**Qualifications**

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Education**

An associate's degree in social work or a related field, or a high school diploma/GED, and four years of related experience and/or training in healthcare and/or customer service position utilizing advanced technology tools, including customized software systems.

**Experience**

Two years of experience and/or additional education in social work or a related field, knowledge of medical terminology, and/or experience in a customer service position preferably in a healthcare setting or certification as a Community Health Worker.

**Salary Range**

The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.



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