Care Coordination Specialist
7 days ago
**About CICOA**
CICOA is a leading provider of care coordination services in the healthcare industry.
**Job Summary**
We are seeking a highly skilled and experienced Care Coordination Specialist to join our team. As a Care Coordination Specialist, you will be responsible for performing activities related to contracted services per contracted intervention protocols to achieve program goals in a timely and efficient manner.
**Key Responsibilities**
- Work independently to meet contract goals and departmental objectives at a high rate of success as stated in the scope of work.
- Demonstrate leadership qualities to improve programming, co-develop goals and objectives, identify ways to improve service delivery, increase efficiency, and improve team morale.
- Respond quickly to referrals according to CICOA and contracted agency guidelines as detailed in the scope of work.
- Work as a member of multiple teams across a variety of settings.
- Problem solve in the field by identifying appropriate community resources for clients and caregivers.
- Maintain flexibility in scheduling assessments to meet client and/or caregiver schedules.
- Record time and tasks according to agency and funding source guidelines.
- Demonstrate agency's customer service standards.
- Attend scheduled in-person or virtual trainings/meetings.
**Supervisory Responsibilities**
This job has no supervisory responsibilities.
**Qualifications**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
**Education**
An associate's degree in social work or a related field, or a high school diploma/GED, and four years of related experience and/or training in healthcare and/or customer service position utilizing advanced technology tools, including customized software systems.
**Experience**
Two years of experience and/or additional education in social work or a related field, knowledge of medical terminology, and/or experience in a customer service position preferably in a healthcare setting or certification as a Community Health Worker.
**Salary Range**
The estimated salary for this position is $55,000 - $65,000 per year, depending on experience and qualifications.
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