Help Desk Specialist

1 week ago


Waterloo, Iowa, United States Acro Service Corporation Full time
Job Overview

We are seeking a skilled Help Desk Specialist to join our team at Acro Service Corporation.

Salary: $55,000 - $65,000 per year (dependent on experience)

About the Role

In this role, you will be responsible for providing technical support and assistance to our clients via phone, email, and in-person.

Key Responsibilities:

  • Respond to and resolve technical issues related to computing and networking concepts
  • Use standard desktop applications such as Microsoft Office and intranet/internet functions
  • Maintain knowledge of computer security policies and concepts
  • Provide education and training to clients on computer usage and security best practices
Requirements

To be successful in this role, you will need:

  • A degree in an Information Technology discipline or equivalent experience
  • At least 1 year of IT experience, with recent college graduates also considered
  • Strong communication and problem-solving skills
  • The ability to work in a fast-paced environment and prioritize tasks effectively
Benefits

We offer a competitive salary and benefits package, including:

  • Business casual dress code
  • Metatarsal shoes provided for first day of assignment
  • A supportive and collaborative work environment
  • Ongoing training and professional development opportunities


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